Operation Analyst - Presales Operation

Orbion Infotech; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Orbion Infotech is seeking an Operations Analyst - Presales Operations to support presales activities, CRM operations, and process enhancements. The role involves coordinating with stakeholders, analyzing workflows, and driving improvements across quotation, configuration, approvals, and handovers to order management.

The candidate should have strong analytical skills, experience with ServiceNow/JIRA/Azure DevOps, and capable communication with Product Owners and IT teams to ensure seamless

Qualifications

• Presales Operations: Experience in operational support, business analysis, or process support within sales, presales, CRM, quotation, approvals, or sales enablement environments.
• Process Understanding: Knowledge of quotation creation, product configuration, pricing support, approvals, and handover to order management.
• Service and Issue Management: Experience handling service requests, incidents, user queries, troubleshooting, and escalations.
• Tools: Hands-on exposure to ServiceNow, Azure DevOps, JIRA, Microsoft Teams, SharePoint, or comparable platforms.
• Reporting and Analysis: Ability to analyse support tickets, SLA performance, issue trends, backlog status, operational KPIs, and process bottlenecks.
• Documentation: Experience maintaining operational procedures, user guidance, known-error documentation, and support processes.
• Communication: Strong coordination skills with business stakeholders, Product Owners, IT teams, and end users.
• Good-to-Have Skills: CRM, CPQ, approval tools, ERP integrations, or reporting dashboards.
• ITIL, service management, business analysis, Lean, or process improvement knowledge.
• Experience coordinating testing, validation, releases, and business readiness activities.

Skills

Presales Ops

Process Analysis

CRM Ops

Reporting & Analysis

Documentation

Stakeholder Coords

ITIL / Lean

Testing Coordination

Tools

ServiceNow

Azure DevOps

JIRA

MS Teams

SharePoint

Job description

We have an urgent requirement for an Operations Analyst - Presales Operations. Please share suitable profiles with relevant experience in presales support, CRM operations, and business process improvement.

Job Details

Employment Type: Full-Time Employment (FTE) on Cloud Analogy payroll.

Work Location: Pan-India - Noida, Gurugram, Hyderabad, Pune, Mumbai, Bengaluru, and Chennai.

Technical Skill Requirements

• Presales Operations: Experience in operational support, business analysis, or process support within sales, presales, CRM, quotation, approvals, or sales enablement environments.
• Process Understanding: Knowledge of quotation creation, product configuration, pricing support, approvals, and handover to order management.
• Service and Issue Management: Experience handling service requests, incidents, user queries, troubleshooting, and escalations.
• Tools: Hands-on exposure to ServiceNow, Azure DevOps, JIRA, Microsoft Teams, SharePoint, or comparable platforms.
• Reporting and Analysis: Ability to analyse support tickets, SLA performance, issue trends, backlog status, operational KPIs, and process bottlenecks.
• Documentation: Experience maintaining operational procedures, user guidance, known-error documentation, and support processes.
• Communication: Strong coordination skills with business stakeholders, Product Owners, IT teams, and end users.
• Good-to-Have Skills: CRM, CPQ, approval tools, ERP integrations, or reporting dashboards.
• ITIL, service management, business analysis, Lean, or process improvement knowledge.
• Experience coordinating testing, validation, releases, and business readiness activities.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.