Manager Customer Service Presales - GO/JC/4758/2026

Golden Opportunities; Pune District; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Golden Opportunities seeks a Customer Service Presales leader to drive presales activities across client engagements in pan-India. Location options include Bengaluru and Pune, with work from office.

The role requires 7+ years in presales or solutions consulting and deep expertise in cloud, AI/ML, automation, and digital transformation, plus strong communication and stakeholder management. You will collaborate with sales and delivery teams to translate business needs into technical solutions and

Competenze

• 7+ years overall experience in presales, solutions consulting or domain consulting.
• Experience in solution architecture, business analysis and consulting methodologies.
• Experience with cloud, AI/ML, automation and digital transformation solutions.

Mansioni

• Lead presales activities: respond to RFPs/RFIs, prepare proposals, and present to clients.
• Develop solution architectures and technical roadmaps tailored to client needs.
• Collaborate with sales to define go-to-market strategies and value propositions.
• Conduct competitive analysis and market research to refine solutions.
• Provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, etc.
• Translate business requirements into technical solutions with clients.

Conoscenze

Presales experience

Solution design

Domain consulting

Cloud/AI/Automation

Communication skills

Formazione

Any graduation

Strumenti

AWS

Azure

Salesforce

SAP

ServiceNow

Descrizione del lavoro

Job title: Customer Service Presales

Location: Bengaluru / Pune

Work Mode: Work From Office

Candidate Specification: 7+ years overall, Relevant – 7+ years

Candidate Location: Pan India

Education and Certification: Any Graduation

Job Description

• Lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations.
• Develop solution architectures and technical roadmaps tailored to client needs.
• Collaborate with sales teams to define go-to-market strategies and value propositions.
• Conduct competitive analysis and market research to refine solutions.
• Provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains.
• Analyse business challenges and recommend digital transformation strategies.
• Work closely with clients to define business requirements and translate them into technical solutions.
• Drive process optimization and automation initiatives using emerging technologies.
• Act as a trusted advisor to clients, ensuring alignment between business goals and technology solutions.
• Collaborate with delivery teams to ensure seamless execution of proposed solutions.

Key Technical Skills

• 8-15 years of experience in presales, solutions consulting, or domain consulting.
• Strong expertise in solution architecture, business analysis, and consulting methodologies.
• Experience in cloud, AI/ML, automation, and digital transformation solutions.
• Preferred knowledge of industry-leading tools and platforms (e.g., AWS, Azure, Salesforce, SAP, ServiceNow).
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work in a fast-paced, client-facing environment.