Openings For Process Trainer(International),Min.3yrs,Jaipur

Onpoint Corporate Services; Pune District, Jaipur; On-site; INR 300,000 - 420,000; Full time

Job summary

Onpoint Corporate Services is seeking a trainer with experience in process training for BPO customer service. The role involves monitoring ongoing new-hire training and designing training materials for coaching purposes.

The candidate should be adept with training metrics (TNA, TNI, throughput) and possess strong communication and presentation skills to drive effective learning outcomes.

Qualifications

• Min. 2 years of experience as a trainer for an international BPO process.
• Open to rotational shifts and offs.
• Awareness of TNA and TNI processes.
• Excellent communication and presentation skills.

Responsibilities

• Should have experience in process training for a BPO customer service.
• Monitor new employee training.
• Design and develop training materials for coaching purposes.
• Track training metrics such as TNA, TNI, throughput and related KPIs.

Skills

Process training

BPO training

Training monitoring

Training material design

Communication skills

Job description

• Should have exp. in process training for BPO in customer service
• Monitor new employee training
• Design&develop training materials as required for coaching purpose
• Aware of all training related metrics ie;TNA,TNI,throughput and many more

Required Candidate profile

• Min. 2 years of experience.as a Trainer on papers for an international process in BPO
• Open to work in rotational shifts&Offs
• Aware about TNA&TNI process
• Excellent Communication & presentation skills