Openings For Manager Ops (International process),7+yrs,Gurugram

Onpoint Corporate Services; Gurugram District; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Onpoint Corporate Services is seeking a seasoned Operations Manager to lead a contact center, ensuring day-to-day operations run smoothly and KPIs are met. You will mentor a team, drive revenue through client interactions, and document system or process gaps to improve efficiency; experience in international voice BPO with 200+ FTE is preferred.

Role requires strong communication, rotational shifts, and a track record of people development in a fast-paced outsourcing environment.

Qualifications

• Excellent communication skills.
• 5+ years as Manager/Sr. Manager ops in international voice BPO with 200+ FTE.
• Willing to work in rotational shifts and fixed offs.

Responsibilities

• Manage day-to-day operations for a contact center.
• Meet or exceed KRAs and client KPIs for all team members.
• Groom and develop the team; drive revenue generation.
• Document and communicate system and process gaps.

Skills

Excellent communication skills

Team leadership

Job description

Manage day to day operations for a contact center. Meet or exceed KRA's, client KPI's of all team members. Responsible for team grooming & development, revenue generation, direct client communication. Document and communicate system & business process gaps.

Required Candidate profile

Excellent communication skills exp. as a Manager or Sr. Manager ops min.5 yrs for international voice process in BPO company with min. 200 FTE. Comfortable to work in rotational Shifts & off's