Manager Operations

TRANSFORMPLUS; Delhi; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

TransformPlus is seeking a Manager Operations for International Domestic campaigns to lead a multi-functional operations team across Pan India. The role demands hands-on leadership, process optimization, and a strong focus on service delivery in a high-volume BPO environment. Joining date is within 30 days.

The salary package ranges from Rs. 12 LPA to Rs. 16 LPA with additional benefits, and a hybrid/remote working arrangement is available.

Qualifications

• Minimum 2 years of experience in International Domestic campaigns.
• Currently at Deputy Manager or Manager level on paper for International Domestic campaigns.
• Experience with throughput calculations like attrition shrinkage.
• Managed teams of 50–70 agents.
• Responsible for staff retention and weekly team reviews.
• Knowledge of KPI, RCA, and 7QC tools.
• Only candidates from a BPO voice process.

Responsibilities

• Conduct weekly team reviews and drive goals.
• Ensure staff retention within the team.

Skills

Excellent Communication

Int'l Domestic Campaigns

Team Leadership

Attrition / Shrinkage Calculations

Agent Management

Weekly Reviews

Staff Retention

KPI & RCA

BPO Voice Process

Job description

Hi,
We are looking for Manager Operations- International Domestic campaign.

• Position: Manager Operations
• Salary Package: Rs. 12 LPA to 16 LPA + Other benefits
• Joining Date: 30 Days Or Less
• Job Location: Pan India
• Mode: WFO/Hybrid/WFH

!!Desired Candidate Profile!

• Excellent Communication
• Min 2 years of experience in International Domestic campaign.
• Should be working as and Deputy Manager or Manager on papers for International Domestic campaign.
• Should know throughput calculation like Attrition shrinkage calculation experience
• Should have handled min 50-70 agents.
• Should handle the team weekly reviews and encourage team to meet organizational goals
• Responsible for staff retention within the team.
• Should be aware of KPI, RCA, 7QC tools,
• Should be only from a BPO voice process