Openings For International Email and Chat Support-NTT DATA

NTT DATA, Inc.; Chennai, Coimbatore District; On-site; INR 391,000 - 670,000; Full time

Job summary

NTT DATA, Inc. in Chennai is hiring for International Chat & Email Support (US Night Shift). You will handle chat and email queries from international clients, provide accurate responses, and maintain high levels of customer satisfaction. A graduation is mandatory and freshers are not eligible, with fixed night shifts and reporting to the Chennai Porur office.

Join our team to support US operations from Chennai on a fixed night schedule, with one-way cab facility and immediate joining preferred.

Qualifications

• Graduation is mandatory.
• Freshers are not eligible.
• Strong written and verbal communication skills.
• Willingness to work in fixed night shifts.
• Ability to report to office (Chennai Porur)

Responsibilities

• Handle customer queries via chat and email for an international process.
• Provide accurate and timely responses.
• Maintain high levels of professionalism and customer satisfaction.
• Work during US night shifts on a fixed schedule.

Skills

Strong written and verbal comms

Education

Graduation

Job description

Greetings from NTT DATA,

Job description

Job Description International Chat & Email Support (US Night Shift)

Work Location: Chennai
Work Mode: Work From Office (WFO)
Shift: Continuous Night Shift (US Shift) No rotational shifts
Cab Facility: One-way drop provided
Experience: Minimum experience required (Freshers not eligible)
Education: Graduation is mandatory

About the Role

We are looking for candidates with excellent communication skills to support our international clients through chat and email. This role requires strong written communication abilities, multitasking skills, and a customer centric mindset.

Key Responsibilities

• Handle customer queries via chat and email for an international process
• Provide accurate and timely responses
• Maintain high levels of professionalism and customer satisfaction
• Work during US night shifts on a fixed schedule

Eligibility Criteria

• Graduation is mandatory
• Freshers are not eligible
• Strong written and verbal communication skills
• Willingness to work in fixed night shifts
• Ability to report to office (Chennai Porur)

Interview Process

1. Technical Interview Virtual
2. Assessment Round Offline at NTT DATA office (Mandatory in person attendance)

Additional Information

• One-way drop cab facility (drop only)
• Immediate joiners or short notice preferred