Openings For Banking semi voice

Rivera Manpower Services; Bengaluru; Presencial; INR 540 000 - 660 000; Tempo integral

Resumo da oferta

Rivera Manpower Services is seeking a Customer Support Executive FinTech Banking (Semi-Voice) in India. The role involves handling queries through voice calls and email/chat, assisting with banking services, and ensuring timely, secure issue resolution while maintaining accurate interaction logs.

The candidate should have strong English communication, basic banking knowledge, and willingness to work rotational shifts. Graduate or undergraduate with at least 1 year of experience is preferred.

Qualificações

• Graduates with good communication skills.
• Minimum 1 year customer support experience.
• Ability to handle voice and email/chat support.
• Knowledge of banking/financial services is a plus.

Responsabilidades

• Handle customer queries via voice, email and chat.
• Assist with account information, payments, transactions and card issues.
• Maintain accurate records of customer interactions.
• Follow banking compliance and data security guidelines.
• Escalate complex issues to relevant teams.
• Deliver high customer satisfaction.

Conhecimentos

Verbal English

Written English

Banking knowledge

Problem solving

Typing

Shift work

Formação académica

Graduate/Undergraduate

Bachelor’s degree (preferred)

Ferramentas

CRM tools

MS Office

Descrição da oferta de emprego

Job Title: Customer Support Executive FinTech Banking (Semi-Voice)

Job Responsibilities:

• Handle customer queries through both voice calls and email/chat.
• Assist customers with banking and financial services such as account information, payments, transactions, and card-related issues.
• Resolve customer concerns professionally within defined timelines.
• Maintain accurate records of customer interactions.
• Follow company policies, compliance, and data security guidelines.
• Escalate complex issues to the appropriate team when required.
• Deliver a high level of customer satisfaction.

Required Skills:

• Good verbal and written English communication skills.
• Basic knowledge of banking and financial services is an advantage.
• Strong problem-solving and customer service skills.
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts, including night shifts if required.

Eligibility:

• Graduate or undergraduate
• Min 1year experience
• Good communication skills are mandatory.

Preferred Qualifications:

• Experience in BPO, customer support, or banking processes.
• Familiarity with CRM tools and MS Office.

Salary Range (India):

Only Experienced: Salary Up to 6 LPA (depending on skills, company, and location)