Hiring For international Banking support Voice!

Rivera Manpower Services; Bengaluru; On-site; INR 330,000 - 550,000; Full time

Job summary

Rivera Manpower Services in Bengaluru, India seeks a Banking Voice Process specialist. The role demands fluent Hindi and English, and at least 1 year of customer-support or banking experience. You will handle banking inquiries, guide customers, and ensure service accuracy and compliance.

The position offers a competitive package up to 5.5 LPA with a UK rotational shift, aiming to develop BFSI process expertise in a professional team.

Qualifications

• Minimum 1 year of relevant work experience is mandatory.
• Fluency in both Hindi and English is essential.
• Excellent verbal communication and active listening skills.
• Strong customer-handling, problem-solving, and interpersonal skills.
• Basic computer knowledge and ability to navigate multiple systems.

Responsibilities

• Handle inbound and/or outbound customer calls related to banking services.
• Assist customers with banking queries, account-related concerns, transactions, and service requests.
• Provide accurate information and effective solutions while maintaining high customer satisfaction.
• Resolve customer complaints and queries professionally within defined timelines.
• Explain banking products, services, and procedures clearly to customers.
• Maintain accurate records of customer interactions and update the CRM system.
• Escalate complex issues to the appropriate department for timely resolution.
• Follow banking policies, compliance guidelines, and data confidentiality standards.
• Meet quality, productivity, customer satisfaction, and process performance targets.

Skills

Bilingual Hindi-English

Customer Service

Voice Process

Job description

Hiring Alert Banking Voice Process

Exciting Opportunity | Customer Support | Banking Sector

We are hiring passionate and customer-focused professionals for an exciting Banking Voice Process opportunity! If you have excellent communication skills in Hindi and English, along with a minimum of 1 year of experience in customer support or banking, this is your chance to take the next step in your career.

Job Details

• Process: Banking Voice Process
• Role: Customer Support Executive
• Salary: Up to 5.5 LPA
• Experience: Minimum 1 year of relevant experience is mandatory
• Language Requirements: Fluent in Hindi and English
• Process Type: Voice Process
• Working Days & Shifts: UK Rotational shift

Roles & Responsibilities

• Handle inbound and/or outbound customer calls related to banking services.
• Assist customers with banking queries, account-related concerns, transactions, and service requests.
• Provide accurate information and effective solutions while maintaining high customer satisfaction.
• Resolve customer complaints and queries professionally within defined timelines.
• Explain banking products, services, and procedures clearly to customers.
• Maintain accurate records of customer interactions and update the CRM system.
• Escalate complex issues to the appropriate department for timely resolution.
• Follow banking policies, compliance guidelines, and data confidentiality standards.
• Meet quality, productivity, customer satisfaction, and process performance targets.

Candidate Requirements

• Minimum 1 year of relevant work experience is mandatory.
• Fluency in both Hindi and English is essential.
• Excellent verbal communication and active listening skills.
• Strong customer-handling, problem-solving, and interpersonal skills.
• Basic computer knowledge and the ability to navigate multiple systems.
• Prior experience in banking, BFSI, customer support, or a voice process is preferred.
• Ability to handle customer queries patiently and professionally.

Why Apply?

• Competitive salary package of up to 5.5 LPA.
• Opportunity to build a career in the banking and financial services sector.
• Professional work environment.
• Opportunity to strengthen customer service and banking process expertise.

If you have at least 1 year of experience and are fluent in Hindi and English, don't miss this opportunity!