Opening Application Support Lead (Cloud Azure/ Databricks)

Tekskills; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tekskills in Pune is seeking an Application Support professional for a new Cloud platform project in a corporate investment bank environment. You will provide 24/7 incident, problem and event management for Azure-based applications, coordinating with Data Operations, Development and Infrastructure teams to meet SLAs and continuously improve the support model.

The role requires strong communication skills to explain complex issues to senior stakeholders and flexibility for weekend releases.

Qualifications

• Solid experience in providing application support and incident/problem management.
• Experience leading a team and building a cloud-enabled support capability.
• Flexible for 24/7 on-call and weekend releases as required.
• Excellent communication with senior stakeholders for technical issues.

Responsibilities

• Provide incident, problem, and event management and meet SLAs.
• Drive the team to fulfil targets in problem and incident management.
• Coordinate with Data Operations, Development and Infrastructure teams.
• Continuously improve the support model across regional/global teams.

Skills

Incident management

Problem management

Team leadership

Azure services

API troubleshooting

Job description

Job Description:

Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank.

Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform.

Provide incident, problem, and event management according to the ITIL framework. Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's. Drive incident, request, work driver and alert reduction efforts across an application cluster.

Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams.

Challenge the status quo and work to improve the support model used by the regional / global teams.

Experience and Skills:

- Candidate should have solid experience in providing application support and well versed with Incident/problem management. Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.

- Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. Should be comfortable around APIs and their implementation. Should be comfortable in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have.

- Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.

- Good communication skills and can explain complex technical issues to senior business stakeholders. Proven incident & crisis manager who works well under pressure.