Opening For Chat Support Executive

Vishal Consultants; Indore District; On-site; INR 180,000 - 300,000; Full time

Job summary

Vishal Consultants in Indore invites a customer support professional to join our international BPO team. You will handle customer queries via phone, email, or chat, provide accurate product information, and maintain records of all interactions.

Collaboration with internal teams to resolve complex issues and ensure timely, professional service will be required. Excellent English communication and interpersonal skills are essential, with graduates or undergraduates considered.

Qualifications

• Experience in an international BPO handling customer support operations.
• Excellent communication skills in English (spoken & written).
• Strong interpersonal skills for interactions with diverse customers.

Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve concerns in a timely and professional manner.
• Provide accurate information about products/services to customers based on their needs.
• Maintain records of all interactions with customers.
• Collaborate with internal teams to resolve complex issues that require escalation.

Skills

Customer support

Communication skills

Interpersonal skills

BPO experience

Education

Graduate/undergraduate

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.


• Provide accurate information about products/services to customers based on their needs and preferences.


• Maintain records of all interactions with customers


• Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

• Experience in an international BPO of handling customer support operations.


• Excellent communication skills in English language (spoken & written).


• Strong interpersonal skills for effective interaction with customers from diverse backgrounds.

Qualification

Graduate/undergraduate