Change management

Tekskills Inc.; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tekskills Inc. in Bengaluru seeks an experienced ITSM Change Management professional to lead change initiatives within the ITIL framework, coordinating CAB meetings and ensuring adherence to change processes.

You will assess change impact, readiness, and risk, while supporting training and communication efforts. The role includes managing the change portfolio and delivering reports and dashboards to stakeholders.

Qualifications

• Experience in ITSM Change Management within ITIL framework.
• Leading CAB meetings and change advisory activities.
• Ability to document, communicate and maintain Change Management processes.

Responsibilities

• Lead Change Management activities within a structured process framework.
• Coordinate CAB meetings and stakeholder communications to meet objectives.
• Evaluate change impact and organizational readiness to limit risk.
• Support training and communication as part of change management.

Skills

ITSM Change Management

CAB facilitation

Stakeholder management

Tools

Service Management Ticketing Tools

Job description

Role & responsibilities

ITSM - Change Management -- Experience in IT Service Management Area Should have in-depth knowledge in ITSM Change Management process practice. Should have experience in developing| documenting| communicating| and maintaining the Change Management process and procedures. Should have experience in leading the change management activities within a structured process framework which includes but not limited to Facilitating and leading Change Advisory Board (CAB) meetings and following activities. Effectively working with all involved stakeholders to ensure the objectives and goals of the Change Management process is always met. Evaluating the change impact and organizational readiness to limit potential risk. Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to an appropriate userbase. Evaluating the risk of change and providing actionable guidelines on reducing the impact. Evaluating resistance in adopting the change at the user| process| and technology level. Managing the change portfolio| which allows the organization to prepare for and successfully adopt the change. Conduct post-implementation reviews to assess the decisions and performance related to the change request. Should have relevant knowledge and understanding of all other ITIL ITSM Processes| namely Incident| Problem| Knowledge| Request Fulfillment and Configuration Management| Service level Management| IT Asset Management| Infrastructure criticality| Priorities etc. Should have Knowledge in SLA KPI Technical KPI in Infrastructure Environment and experience in preparing analyzing of Reports Dashboards. Should have knowledge of using Service Management Ticketing Tools. Should have experience in ensuring organization compliance requirements with Change Management processes. An effective communicator with exceptional relationship management skills and with ability to relate to people at any level of business. Demonstrated abilities in leading motivating large teams| organizing training programmers for enhancing the personnel skills. Presentation skill| exceptional Verbal| and Written Communication Skills Basic knowledge in Sarbanes-Oxley (SOX) compliance Interpersonal Skills Candidate should be willing to work in 24x7 rotational shifts.