Change management

Tekskills Inc.; Delhi; Vor Ort; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Tekskills Inc. is seeking an experienced ITSM Change Management professional in Delhi to lead and manage Change Management activities within a structured process framework.

You will facilitate CAB meetings, coordinate with stakeholders, and ensure change objectives are met while minimizing risk. The role requires documenting and maintaining Change Management procedures, delivering targeted training resources, and developing KPI dashboards to measure performance and compliance across the IT

Qualifikationen

• Experience in ITSM Change Management within ITIL framework.
• Ability to document, communicate and maintain Change Management processes.
• Experience leading CAB meetings and change advisory activities.

Aufgaben

• Lead Change Management activities within a structured process framework.
• Facilitate CAB meetings and coordinate with stakeholders to meet objectives.
• Evaluate change impact and organizational readiness to minimize risk.
• Develop and maintain Change Management procedures and training resources.
• Prepare reports and dashboards with SLA/KPI metrics for IT infrastructure.

Kenntnisse

Change Management

ITIL

Stakeholder management

Training delivery

Communication skills

CAB facilitation

Ausbildung

ITIL Certification

Tools

Ticketing tool

Jobbeschreibung

Role & responsibilities

ITSM - Change Management -- Experience in IT Service Management Area Should have in-depth knowledge in ITSM Change Management process practice. Should have experience in developing| documenting| communicating| and maintaining the Change Management process and procedures. Should have experience in leading the change management activities within a structured process framework which includes but not limited to Facilitating and leading Change Advisory Board (CAB) meetings and following activities. Effectively working with all involved stakeholders to ensure the objectives and goals of the Change Management process is always met. Evaluating the change impact and organizational readiness to limit potential risk. Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to an appropriate userbase. Evaluating the risk of change and providing actionable guidelines on reducing the impact. Evaluating resistance in adopting the change at the user| process| and technology level. Managing the change portfolio| which allows the organization to prepare for and successfully adopt the change. Conduct post-implementation reviews to assess the decisions and performance related to the change request. Should have relevant knowledge and understanding of all other ITIL ITSM Processes| namely Incident| Problem| Knowledge| Request Fulfillment and Configuration Management| Service level Management| IT Asset Management| Infrastructure criticality| Priorities etc. Should have Knowledge in SLA KPI Technical KPI in Infrastructure Environment and experience in preparing analyzing of Reports Dashboards. Should have knowledge of using Service Management Ticketing Tools. Should have experience in ensuring organization compliance requirements with Change Management processes. An effective communicator with exceptional relationship management skills and with ability to relate to people at any level of business. Demonstrated abilities in leading motivating large teams| organizing training programmers for enhancing the personnel skills. Presentation skill| exceptional Verbal| and Written Communication Skills Basic knowledge in Sarbanes-Oxley (SOX) compliance Interpersonal Skills Candidate should be willing to work in 24x7 rotational shifts.