Change management

Tekskills Inc.; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tekskills Inc. is seeking a skilled ITSM Change Management professional to develop, document, communicate and maintain change management processes.

The role involves leading CAB meetings, coordinating with stakeholders to ensure alignment with organizational goals and managing risk and readiness for change. The candidate will design training materials, evaluate change impact, manage the change portfolio, and conduct post-implementation reviews, while ensuring compliance with ITIL processes and

Responsibilities

• ITSM Change Management: develop, document, communicate and maintain change management processes and procedures.
• Lead Change Advisory Board (CAB) meetings and related activities within a structured process framework.
• Collaborate with stakeholders to ensure Change Management objectives are met and manage change readiness and risk.
• Design, deliver and update training resources for change management users where needed.
• Assess change risk and provide actionable guidelines to minimize impact on users, processes and technology.
• Manage the change portfolio to prepare for and enable successful change adoption.
• Conduct post-implementation reviews to evaluate decisions and performance of change requests.
• Support_SOX compliance and ITIL processes such as Incident, Problem, Knowledge, Request Fulfillment, Configuration, Service Level, IT Asset, and Infrastructure prioritization.
• Prepare and analyze reports and dashboards using SLA/PTI/KPI metrics; operate service management ticketing tools.
• Possess strong communication and relationship management skills across all business levels, with experience in leading large teams.

Job description

Role & responsibilities

ITSM - Change Management -- Experience in IT Service Management Area Should have in-depth knowledge in ITSM Change Management process practice. Should have experience in developing| documenting| communicating| and maintaining the Change Management process and procedures. Should have experience in leading the change management activities within a structured process framework which includes but not limited to Facilitating and leading Change Advisory Board (CAB) meetings and following activities. Effectively working with all involved stakeholders to ensure the objectives and goals of the Change Management process is always met. Evaluating the change impact and organizational readiness to limit potential risk. Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to an appropriate userbase. Evaluating the risk of change and providing actionable guidelines on reducing the impact. Evaluating resistance in adopting the change at the user| process| and technology level. Managing the change portfolio| which allows the organization to prepare for and successfully adopt the change. Conduct post-implementation reviews to assess the decisions and performance related to the change request. Should have relevant knowledge and understanding of all other ITIL ITSM Processes| namely Incident| Problem| Knowledge| Request Fulfillment and Configuration Management| Service level Management| IT Asset Management| Infrastructure criticality| Priorities etc. Should have Knowledge in SLA KPI Technical KPI in Infrastructure Environment and experience in preparing analyzing of Reports Dashboards. Should have knowledge of using Service Management Ticketing Tools. Should have experience in ensuring organization compliance requirements with Change Management processes. An effective communicator with exceptional relationship management skills and with ability to relate to people at any level of business. Demonstrated abilities in leading motivating large teams| organizing training programmers for enhancing the personnel skills. Presentation skill| exceptional Verbal| and Written Communication Skills Basic knowledge in Sarbanes-Oxley (SOX) compliance Interpersonal Skills Candidate should be willing to work in 24x7 rotational shifts.