Opening at HCL Tech for Voice Process (Networking Domain)- Fresher - Bangalore

HCL Technologies Limited; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

HCL Technologies Limited in Bengaluru invites fresh graduates for a Voice Process (Networking Domain) – Fresher role as Process Associate. You will handle customer queries via email or chat, ensuring high levels of customer satisfaction and service quality.

The role involves data entry across multiple systems, basic troubleshooting, and escalation to senior teams as needed. Freshers from 2024–2026 are invited to apply, with preference for Arts & Science graduates.

Qualifications

• Strong written communication for email and chat
• Fresher 2024–2026 passed out (Arts & Science) preferred

Responsibilities

• Respond promptly and effectively to customer queries via email or chat.
• Accurately enter, update, and manage data across multiple systems and databases.
• Troubleshoot customer problems and escalate complex issues to senior support teams as required.

Skills

Strong written communication

Data entry

Customer support

Education

Bachelor's degree in Arts & Science

Job description

Opening at HCL Tech for Voice Process (Networking Domain)- Fresher - Bangalore

Designation: Process Associate

Detailed Responsibilities

• Respond promptly and effectively to customer queries and issues via email or chat, ensuring high levels of customer satisfaction.
• Accurately enter, update, and manage data across multiple systems and databases.
• Troubleshoot customer problems, provide actionable solutions, and escalate complex issues to senior support teams as required.
• Must-Have:
• Strong written communication skills, especially for email and chat support.
• Arts & Science, candidate should be fresher 2024 to 2026 Passed out.

Educational Qualifications

• Bachelor's degree in any discipline is preferred. - Arts & Science
• BTECH, IT, MCA, BE are not eligible to apply