Onsite Engineer - Field Service For Data-Center

Dell Technologies Inc.; Kanchipuram; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Dell Technologies Inc. invites Onsite Engineers to join our Field Service Engineering Team in Chennai, delivering hands-on maintenance, rapid recovery of AI Server systems, and proactive issues resolution at customer sites.

As an OSE, you will perform health checks, coordinate with logistics for spare parts, maintain service records, and ensure uptime, safety, and customer satisfaction through professional service. Relocation to Kancheepuram is required with frequent client-site travel.

Qualifications

• Five years or more in technical support, field engineering, or data center support roles.
• Hands-on Dell hardware experience (servers, storage, networking) and data center environments.
• Strong ability to diagnose issues, communicate with customers, and follow safety and documentation guidelines.
• Ability to lift up to 50 lbs and travel to client locations as required.
• Willingness to relocate to Kancheepuram and work five days a week on-site.

Responsibilities

• Design and implement on-site technical support procedures for AI Server systems to ensure rapid recovery and minimal downtime.
• Diagnose complex system malfunctions and coordinate with Dell and external vendors for resolution.
• Perform health checks and environmental audits to ensure compliance with standards; document activities.
• Conduct hardware maintenance, part replacements, and firmware upgrades; coordinate with logistics for parts delivery during outages.
• Collaborate with Customer Delivery Executives, TCSMs, and FSMs to develop recovery protocols.

Skills

Troubleshooting

Customer focus

Communication

Leadership

Team collaboration

Education

Associate or bachelor's degree in IT/Computer Engineering or related field

Job description

suOnsite Engineers

OSEs collaborate with cross-functional teams to develop recovery protocols, perform root cause analysis, and deliver preventive measures. On-Site Service Engineers (OSEs) are critical to ensuring the operational success of AI Server systems by providing expert hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations.

Join us to do the best work of your career and make a profound social impact as an Onsite Engineer on our Field Service Engineering Team in Chennai.

What youll achieve

As an Onsite Engineer, you will be responsible for ensuring up time, reliability, and customer satisfaction through timely and expert-level technical support. They also provide training, maintain service records, and ensure customer satisfaction through professional and timely service.

You will:

• Design and implement standard procedures to provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime and communicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfaction and implement preventive measures to avoid future occurrences.
• Expertly diagnose complex system malfunctions to isolate issues to Dell, other OEM vendors, or software, and execute appropriate action plans and perform proactive and reactive maintenance and hardware Field Change Orders (FCOs) per established procedures
• Perform initial system health checks and environmental audits to ensure compliance with operational standards and enforce safety, quality, and documentation guidelines during interventions.
• Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountability and orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory.
• Collaborate strategically with Customer Delivery Executive (CDE) Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocols

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:

Essential Requirements

• Associate or bachelors degree in IT, Computer Engineering, or related field with experience of at least 5 years in technical support, field engineering, or data center support roles; additional experience is a strong advantage.
• Hands-on expertise with Dell hardware (servers, storage, networking) and data center environments with proficiency in interpreting system logs, diagnostic outputs, and performance data with strong technical aptitude to build, repair, and prepare assemblies across Dells product line.
• Excellent troubleshooting and problem-solving abilities with clear verbal and written communication skills with a customer-focused, professional demeanour.
• Ability to lift and move equipment up to 50 LBS and must carry a communication device for on-call responsibilities.
• Strong leadership and collaboration skills to motivate workgroups and work with cross-functional teams and ability to work independently and adapt to dynamic environments.

Desirable Requirements

• Desirable Certifications:

CompTIA Network+ (N10-009) | CompTIA Server+ (SK0-005) | ITIL 4 Foundation | Cisco CCNA (200-301) | VMware VCP-DCV (Data Center Virtualization) | Microsoft Azure Administrator (AZ-104) | SNIA Storage Certifications | Red Hat RHCSA (then RHCE for advanced Linux) | Kubernetes CKA (Certified Kubernetes Administrator).

• Additional Dell Proven Professional Certifications

Before you submit your job application, kindly make sure that you are ready to relocate to Kancheepuram.

The Work-mode will be 5 days work from office as well as you will be expected to travel to Client's place and resolve things.

Preferred experience - Hands on experience/ should have worked on AI Servers, GPU, Networking Switches in Nvidia, Data-center L2 support (Technical support), Hardware configuration in Data-Centers