IT Onsite Engineer

Excis Compliance; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Excis Compliance is recruiting an OSS Technician – Level 3 (L3) in India to provide advanced technical support and troubleshoot complex hardware and software issues. The role includes maintaining server and end‑user computing environments and ensuring SLA‑driven incident resolution.

The successful candidate will diagnose complex problems, install and repair desktop hardware, and collaborate with global teams to deliver reliable IT operations, following security and documentation standards.

Qualifications

• 5–6 years of relevant IT technical support experience.
• Technical college qualification in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Strong hands-on experience supporting computer hardware, software, operating systems, and server environments.

Responsibilities

• Provide Level 3 technical support for computer hardware, software, operating systems, and server environments.
• Independently diagnose and resolve complex hardware and software issues.
• Install, configure, maintain, and repair desktops, laptops, printers, peripherals, and server equipment.
• Perform advanced hardware diagnostics, component replacements, and preventive maintenance.
• Support server hardware, server operating systems, and related IT infrastructure.
• Troubleshoot OEM-specific hardware issues across Dell, HP, Lenovo, Lexmark, IBM, and other platforms.
• Conduct root cause analysis and implement effective solutions for recurring technical incidents.
• Escalate complex issues to specialist or engineering teams when necessary.
• Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and technical changes.
• Collaborate with service desk, infrastructure, and technical teams to ensure timely incident resolution.
• Adhere to company policies, security requirements, technical standards, and established procedures.
• Ensure incidents and assigned tasks are completed within agreed SLAs.

Skills

Hardware troubleshooting

Software troubleshooting

Server diagnostics

Server administration

Documentation

Root cause analysis

Education

Technical college qualification in CS/IT or equivalent

Job description

Company: Excis Compliance

Location: India

Employment Type: Full-time

About Excis Compliance

Excis Compliance is a global IT support organization committed to delivering reliable, innovative, and customer-focused technology solutions worldwide.

With operations across 190+ countries, a network of 6,000+ engineers, and partnerships with 200+ enterprise clients, we provide a collaborative international environment where IT professionals can develop their expertise and contribute to critical IT operations.

We are currently looking for an experienced OSS Technician – Level 3 (L3) in India to provide advanced technical support, troubleshoot complex hardware and software issues, and maintain server and end-user computing environments.

Key Responsibilities

• Provide Level 3 technical support for computer hardware, software, operating systems, and server environments.
• Independently diagnose and resolve complex hardware and software issues.
• Install, configure, maintain, and repair desktops, laptops, printers, peripherals, and server equipment.
• Perform advanced hardware diagnostics, component replacements, and preventive maintenance.
• Support server hardware, server operating systems, and related IT infrastructure.
• Troubleshoot OEM-specific hardware issues across Dell, HP, Lenovo, Lexmark, IBM, and other assigned platforms.
• Conduct root cause analysis and implement effective solutions for recurring technical incidents.
• Escalate complex issues to specialist or engineering teams when necessary.
• Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and technical changes.
• Collaborate with service desk, infrastructure, and technical teams to ensure timely incident resolution.
• Adhere to company policies, security requirements, technical standards, and established procedures.
• Ensure incidents and assigned tasks are completed within agreed Service Level Agreements (SLAs).

Key Requirements

Education and Experience

• 5–6 years of relevant IT technical support experience.
• Technical college qualification in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Strong hands-on experience supporting computer hardware, software, operating systems, and server environments.

Technical Skills

• Advanced hardware and software troubleshooting.
• Server hardware diagnostics, component replacement, installation, and maintenance.
• Server administration and operating system troubleshooting.
• Experience with Dell, HP, Lenovo, Lexmark, IBM, or other enterprise hardware platforms.
• Knowledge of incident management, problem management, root cause analysis, and technical documentation.
• Ability to independently resolve complex technical issues.

Communication and Customer Service

• Strong written and verbal communication skills.
• Customer-focused approach with effective problem-solving abilities.
• English proficiency at B2 level or above, where required by the client.
• Native-level or at least B2 proficiency in the local language of the assigned location, subject to client requirements.

Required Certifications

Candidates should possess the following relevant technical certifications:

• CompTIA A+
• CompTIA Server+
• Multiple relevant OEM hardware certifications, such as Dell, HP, Lenovo, Lexmark, or IBM.
• At least two server-related certifications, such as Microsoft MCP/MCSE or equivalent, Unix/Linux Server, Apple Server, or other relevant server operating system certifications.

Why Join Excis Compliance?

• Work with a global IT services organization supporting enterprise clients.
• Gain exposure to multiple hardware platforms and server technologies.
• Collaborate with experienced IT professionals across international teams.
• Develop your technical expertise through hands‑on troubleshooting and infrastructure support.
• Contribute to reliable IT operations and high-quality customer service.