Onsite Service Engineer - AI Data Center

Dell Technologies Inc.; Chennai; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

Dell Technologies is seeking an Onsite Engineer to join our Field Service Engineering Team in Chennai. You will ensure uptime and reliability of AI Server systems, performing hands-on maintenance, troubleshooting, and rapid recovery at customer sites.

You will collaborate with cross-functional teams, implement standard procedures, and communicate effectively with customers to ensure transparent service delivery. 5+ years in related roles and Dell hardware experience are preferred.

Qualifications

• Associate or bachelor’s degree in IT or Computer Engineering is required.
• Minimum 5 years in technical support, field engineering, or data centre roles.
• Hands-on Dell hardware experience (servers, storage, networking).

Responsibilities

• Design and implement standard procedures for on-site support of AI Server systems.
• Diagnose complex system malfunctions and coordinate with Dell or other vendors.
• Perform initial system health checks and environmental audits.
• Conduct corrective maintenance on AI Servers and coordinate with logistics for parts.
• Collaborate with CDE TCSMs, AI Data Center leaders, and FSM to develop recovery protocols.
• Demonstrate strong communication and customer-focused service during interventions.

Skills

Troubleshooting

Communication skills

Leadership & collaboration

On-site technical support

Education

IT/Computer Engineering degree

Job description

Job Description:

Onsite Engineers

OSEs collaborate with cross-functional teams to develop recovery protocols, perform root cause analysis, and deliver preventive measures. On-Site Service Engineers (OSEs) are critical to ensuring the operational success of AI Server systems by providing expert hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations.

Join us to do the best work of your career and make a profound social impact as an Onsite Engineer on our Field Service Engineering Team in Chennai.

What you’ll achieve

As an Onsite Engineer, you will be responsible for ensuring up time, reliability, and customer satisfaction through timely and expert-level technical support. They also provide training, maintain service records, and ensure customer satisfaction through professional and timely service.

You will:

• Design and implement standard procedures to provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime and communicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfaction and implement preventive measures to avoid future occurrences.
• Expertly diagnose complex system malfunctions to isolate issues to Dell, other OEM vendors, or software, and execute appropriate action plans and perform proactive and reactive maintenance and hardware Field Change Orders (FCOs) per established procedures
• Perform initial system health checks and environmental audits to ensure compliance with operational standards and enforce safety, quality, and documentation guidelines during interventions.
• Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountability and orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory.
• Collaborate strategically with Customer Delivery Executive (CDE) Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocols
• Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements
• Associate or bachelor’s degree in IT, Computer Engineering, or related field with experience of at least 5 years in technical support, field engineering, or data centre support roles; additional experience is a strong advantage.
• Hands-on expertise with Dell hardware (servers, storage, networking) and data centre environments with proficiency in interpreting system logs, diagnostic outputs, and performance data with strong technical aptitude to build, repair, and prepare assemblies across Dell’s product line.
• Excellent troubleshooting and problem-solving abilities with clear verbal and written communication skills with a customer-focused, professional demeanour
• Ability to lift and move equipment up to 50 lbs and must carry a communication device for on-call responsibilities.
• Strong leadership and collaboration skills to motivate workgroups and work with cross-functional teams and ability to work independently and adapt to dynamic environments.

Desirable Requirements

Desirable Certifications:

• CompTIA Network+ (N10-009) | CompTIA Server+ (SK0-005) | ITIL® 4 Foundation | Cisco CCNA (200-301) | VMware VCP-DCV (Data Center Virtualization) | Microsoft Azure Administrator (AZ-104) | SNIA Storage Certifications | Red Hat RHCSA (then RHCE for advanced Linux) | Kubernetes CKA (Certified Kubernetes Administrator).
• Additional Dell Proven Professional Certifications

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 21 Oct 2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.