HR Coordination ( Rotational Shift)

Indihire Consultants; Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

Indihire Consultants in Hyderabad is seeking an HR Operations Associate to manage onboarding tasks and candidate communications. You will respond to inquiries, send welcome emails and collect signed New Hire Paperwork to ensure smooth start dates.

Coordinate with HR colleagues, HRIS, ITG and HROC teams, resolve escalations, maintain SLAs, and provide guidance on HR tools such as Microsoft Office, ATS, and Outlook.

Responsibilities

• Provide excellent customer service by responding to online inquiries from HR colleagues, candidates, and internal colleagues in an effort to ensure candidates meet the planned start date.
• Initiate welcome email, job descriptions and collect signed New Hire Paperwork packets from candidates.
• Troubleshoot questions from field HR representatives while partnering with the HROC service groups regarding new hire actions related to emails, NHP and JDs.
• Utilize tools and resources to ensure candidate is flowing through system(s) and processes appropriately and timely.
• Provide ongoing communication to HRBPs and the HROC regarding candidate status.
• Research and resolve escalated cases; document actions and escalte to SMEs when appropriate.
• Serve as liaison with candidates, HR, HRIS, ITG other HROC service groups.
• Provide guidance on HR tools and HR technology systems including Microsoft Office, OC Tool, ATS, GHR, and Outlook.
• Meet service level agreements, productivity, quality, confidentiality, and employee service expectations.

Job description

Role & responsibilities

• Provide excellent customer service by responding to online inquiries from HR colleagues, candidates, and internal colleagues in an effort to ensure candidates meet the planned start date.
• Initiate welcome email, job descriptions and collect signed New Hire Paperwork packets from candidates.
• Troubleshoot questions from field HR representatives while partnering with the HROC service groups regarding new hire actions related to emails, NHP and JDs.
• Utilize tools and resources to ensure candidate is flowing through system(s) and processes appropriately and timely.
• Provide ongoing communication to HRBPs and the HROC regarding candidate status.
• Research and resolve escalated cases; document actions and escalte to SMEs when appropriate.
• Serve as liaison with candidates, HR, HRIS, ITG other HROC service groups.
• Provide guidance on HR tools and HR technology systems including Microsoft Office, OC Tool, ATS, GHR, and Outlook.
• Meet service level agreements, productivity, quality, confidentiality, and employee service expectations.