US Talent Acquisition Operations Onboarding Manager

Tata Consultancy Services; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Tata Consultancy Services in Mumbai, India, seeks an Onboarding Manager to lead end-to-end onboarding for new hires within HRO services, coordinating with internal teams and client goals to deliver a seamless, compliant experience that supports long-term satisfaction and engagement.

The role requires strong project management, HRIS proficiency (ADP/Workday/BambooHR), excellent client-facing communication, and the ability to lead 35+ team members, monitor timelines, and drive improvements while

Qualifications

• Education: Bachelor’s degree in HR, Business Admin, or related field.
• Experience: 10+ years in HRO or HR services, with 5+ years in onboarding/implementation leadership.
• Team size: Led teams of 35+ members.

Responsibilities

• Oversee end-to-end onboarding for new hires.
• Coordinate with internal teams and customize onboarding solutions.
• Develop detailed onboarding project plans and milestones.
• Ensure documentation is compliant and audit-ready.
• Facilitate onboarding of client employees into HR systems.
• Monitor onboarding timelines and client satisfaction metrics.

Skills

HRIS platforms

Project management

Client communication

Relationship building

Attention to detail

Problem solving

Education

Bachelor’s degree in HR

Tools

ADP

Workday

BambooHR

Job description

The Onboarding Manager for HRO services is responsible for managing the end-to-end onboarding process for new employees, ensuring a seamless transition into the HRO system. This role includes coordinating with internal teams, aligning with client goals, and delivering an exceptional onboarding experience to establish a strong foundation for long-term client satisfaction and employee engagement.

Key Responsibilities:

• Oversee the onboarding process for new New employees, compliance procedures.
• Collaborate internal teams to understand client requirements and customize onboarding solutions accordingly.

Process Coordination:

• Develop detailed project plans for onboarding, ensuring timely completion of key milestones
• Liaise between clients and internal Teams to ensure alignment and resolve issues proactively.

Compliance and Documentation:

• Ensure all necessary documentation is collected, verified, and processed in accordance with regulatory and legal standards.
• Maintain accurate records of onboarding activities for audit purposes.

Onboarding Support:

• Facilitate the onboarding of client employees into HR systems.
• Ensure timely communication of policies, benefits packages, and other relevant information to client employees.

Performance Monitoring:

• Track key metrics such as onboarding timelines, client satisfaction scores, and employee engagement levels.
• Provide regular updates and insights to leadership on onboarding performance.
• Identify areas for improvement in the onboarding process and implement solutions to enhance efficiency and client satisfaction.
• Stay up to date with industry trends and HRO best practices.

Qualifications:

• Education: Bachelor’s degree in human resources, Business Administration, or a related field.

Experience:

• 10+ years of experience in HRO, HR services, or related industries, with at least 5 years in an onboarding or implementation role lead/Manager role
• Handled a team size of 35+

Technical Skills:

• Proficiency in HRIS platforms (e.g., ADP, Workday, BambooHR).
• Exceptional project management and organizational skills.
• Strong client-facing communication and relationship-building abilities.
• Analytical mindset with attention to detail and accuracy.
• Problem-solving and decision-making skills under tight deadlines.