On-Ground Operations Executive (RTO Services)

Lane; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Opportunity for career growth

Dynamic work environment

High ownership and exposure

Job summary

Lane is looking for an On-Ground Operations Executive in Bengaluru to manage end-to-end RTO services, including driving license applications and customer support. The role requires proficiency in Kannada, strong communication skills, and the ability to travel extensively.

Join a fast-growing startup with opportunities for career growth and dynamic work culture.

Qualifications

• Proficiency in Kannada is mandatory for the role.
• Willingness to travel extensively is required.
• Strong communication and coordination skills are essential.

Responsibilities

• Handle end-to-end field activities for RTO services.
• Coordinate with RTO officials and ensure smooth processing.
• Guide customers through driving license tests and procedures.

Skills

Proficiency in Kannada

Strong communication skills

Coordination skills

Problem-solving skills

Job description

Lane is a fast-growing platform helping people learn driving and manage mobility easily. We connect learners with certified driving instructors and aim to make the entire experience smooth and reliable.

Role Overview

As an On-Ground Operations Executive, you will be responsible for handling end-to-end field activities related to RTO services. This role requires regular interaction with customers, RTO officials, and internal teams to ensure smooth processing of applications and excellent customer service.

Key Responsibilities

• Handle Driving License (DL) applications, renewals, address changes, duplicate licenses, and other RTO-related services.
• Coordinate with RTO officials for document submission, verification, processing, and follow-ups.
• Ensure timely completion of customer applications and processes.

Customer Assistance

• Guide and support customers during driving license tests and RTO procedures.
• Provide updates to customers regarding application status and next steps.
• Resolve customer concerns related to RTO services.

Documentation & Compliance

• Collect, verify, and manage customer documents.
• Ensure accurate and timely submission of applications.
• Maintain proper records and status updates of all applications handled.

Field Operations

• Act as the primary point of contact for all field-level operational activities.
• Coordinate with internal teams to ensure seamless service delivery.
• Handle day-to-day operational challenges and provide timely resolutions.

Requirements

• Proficiency in Kannada (Mandatory).
• Willingness to travel extensively and work on-field.
• Basic understanding of documentation and compliance processes.
• Strong communication and coordination skills.
• Ability to multitask and work in a fast-paced environment.

Preferred Qualifications

• Prior experience in RTO-related services or field operations.
• Familiarity with Bengaluru RTO processes and procedures.
• Strong problem-solving and organizational skills.
• Ability to handle sensitive documents responsibly and confidentially.

Why Join Inlane?

• Opportunity to work in a fast-growing mobility startup
• High ownership and on-ground operational exposure
• Career growth in operations and service management
• Dynamic and collaborative work environment

If you enjoy field operations, interacting with people, and taking ownership of end-to-end execution, we'd love to hear from you.