Officer Patient Care -Console and Call Centre- Front Office

PeopleStrong; Thane; On-site; INR 300,000 - 420,000; Full time

Job summary

Jupiter Hospital in Thane seeks an Officer Patient Care for the Console and Call Centre to support patient-oriented service and efficient hospital operations.

The role involves assisting patients, coordinating with departments, updating HIS, and handling OPD inquiries with courtesy. The candidate should have 2–4 years of front-end hospital experience and strong communication skills.

Qualifications

• 2–4 years experience in hospital front desk or patient care.
• Good communication with patients and staff is essential.
• Willingness to handle OPD enquiries and provide service information.

Responsibilities

• Take care of patients and assist with wheelchair facility and visiting details.
• Handle OPD enquiries—Telephonic and in person; provide information on services and timings.
• Scan and upload consultation sheets in HIS after each visit and follow-up.
• Maintain department records, monthly MIS reports, and keep inventories updated.
• Direct patients to the appropriate department and assist visitors with reports and directions.

Skills

Facilities knowledge

HIS knowledge

Job description

Officer Patient Care - Console and Call Centre

JUH/OPC-AC-FO/1852670

• Jupiter Hospital
• Asia>India>Maharashtra>Thane

Location

Thane

Job Summary

Patient Oriented

Inventory Oriented

Department Related

Job Profile

a. Patient oriented:

• Taking good care of patients
• Assist patients with wheelchair facility
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Providing appropriate information on all hospital facilities and services
• Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
• Taking care of cluster keys.
• Being up-to-date with Doctors leave & the respective circulars.
• Transferring & connecting all phone calls.
• Providing hospital staff assistance with phone no’s
• Receiving written complaints of patients.
• Shall handle OPD related enquiries- Telephonic and personal
• Shall give information on OPD
• Shall give information on Health Check Packages
• Shall give information on Diagnostic Services
• Shall give information on OPD timings.
• Shall direct to the concerned department for the service
• Shall help regarding where to collect the reports

b. Inventory oriented:

• Daily check of inventory
• Indenting of stock as per the requirement
• Showing acknowledgement & transfer of stock
• Showing consumption of used items
• Keeping inventory up-to-date

c. Medication related: Not Applicable

d. Department related:

• Maintenance of records and registers for the department
• Keeping all necessary updates related to department
• Preparing the monthly reports of the respective clusters
• Checking OPD consultation rooms for cleanliness and stationary available.

Skills

a. Technical know how:

• Detailed knowledge about facilities and services
• Basic knowledge about HIS

b. Alertness:

• Comfort level of the patient
• Doctors available in the OPD
• Expected time of doctors arrival

c. Interpersonal skills:

• Good communication with patients, doctors, front office & colleagues

d. Basic Emergency training:

• Requires training in patient safety & wheel chair management
• Requires training in fire safety
• Requires training in first aid & BLS

e. Additional responsibilities if any –

• Answer all hospital specific queries politely and patiently with a smile and looking directly at the client.
• Shall be able to give directions for facilities.
• Shall provide the patient with information about free access, limited access & restricted areas of the hospital.
• Shall provide the patient with information on available services along with tariff, formalities and timings.
• Shall direct the patient in case of grievances to the Public Relations Officer (PRO) of the hospital.
• For employment related inquiries, shall direct them to the HRD Dept. of the hospital after taking prior approval from the dept.
• In case of personal/ Business Guests in the hospital, the concerned dept or employee shall be contacted and requested to escort the guest.
• Medical representatives shall be permitted in the hospital only on the days which shall be approved as the Hospital Policy manual.
• Maintain list of all the departments in the hospital along with the list of telephone numbers in the hospital.
• Endeavour to enter all the records in the software
• Ensure cleanliness and hygiene in reception, consulting and lobby area and supervise the ward boy / ayah / sweeper for the same.
• To control the flow of patients into the respective departments.
• Should a very clear idea of the type of concessions offered by the hospital and advise the patient accordingly.
• Responsible for giving up-to-date information to the senior’s o day to day activities and any other incidents in the department.
• Responsible for maintaining and giving accurate MIS reports on time.

Required Experience 2 - 4 years

No. Of Openings 1

BAND B02

Grade OFFR

Workflow Category Non-Clinical

Employment Type --

Max CTC 0 - 0

TAT 0

Confidential No

Group Jupiter Hospital

Function Thane

Department Front Office

Cost Center Console & Call Centre

Country India

State Maharashtra

District Thane

Functional Area --

Working Language

Hindi English Malayalam