Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Chennai; On-site; INR 350,000 - 480,000; Full time

Job summary

DBS Bank Ltd in Chennai is hiring a Customer Service Officer for the Consumer Banking Group to assist customers with deposits, withdrawals, statements, and general inquiries. The role emphasizes accuracy, compliance, and strong communication in a busy retail banking environment.

Ideal candidates have 2-4 years of banking experience, excellent interpersonal skills, and the ability to build relationships with clients while meeting deadlines. The position is full-time at West Tambaram, Chennai.

Qualifications

• 2-4 years Banking Experience required.
• Graduate preferably Banking/Commerce with good communication skills.
• Knowledge of banking regulations and customer service processes.
• Ability to build strong relationships with clients.
• Responsible.
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge.

Responsibilities

• Process customer service requests and account inquiries within timelines.
• Handle cash and non-cash transactions and balance reconciliation.
• Respond to queries about balances, statements, and fees/charges.
• Address grievances and escalate to authorities when required.
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Skills

Interpersonal skills

Communication skills

Relationship building

Regulatory knowledge

Customer service

Computer skills

Education

Graduate in Banking/Commerce

Tools

MS Office

Job description

Officer, Customer Service Officer, Consumer Banking Group### Officer, Customer Service Officer, Consumer Banking GroupApply: West Tambaram, Chennai: Full time: Posted Today: End Date: October 31, 2026 (8 days left to apply): WD89834**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**West Tambaram, Chennai**Job:**Operations**Schedule:**Regular**Employee Status:**Full time