Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Perambalur; On-site; INR 400,000 - 700,000; Full time

Job summary

DBS Bank Ltd. in Perambalur is seeking a diligent Customer Service Officer to manage daily banking operations, handle customer inquiries, and ensure regulatory compliance.

The role emphasizes accuracy in cash handling, account openings, and transaction processing with a client-centric approach. Ideal candidates will have 2-4 years of banking experience, strong interpersonal skills, and the ability to build relationships while meeting deadlines in a fast-paced environment located in Perambalur,

Qualifications

• 2-4 years Banking Experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and able to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for processes related to banking transactions.
• Process cash transactions, transfer transactions and clearing of instruments.
• Receipt & processing of cheques, demand drafts, pay orders & other instruments, bills for deposits up to limits.
• Process requests for new account opening or transaction updates with appropriate authorisation.
• Respond to customer service account inquiries, balances, statements, and fees/charges.
• Address customer queries and grievances within defined timelines and escalate when required.

Skills

Interpersonal skills

Communication

Relationship building

Deadline oriented

Regulatory knowledge

Computer literacy

Banking experience 2-4 years

Education

Graduate preferably Banking/Commerce

Job description

## Officer, Customer Service Officer, Consumer Banking GroupApply: Perambalur: Full time: Posted Today: End Date: October 19, 2026 (19 days left to apply): WD88902**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Perambalur**Job:**Operations**Schedule:**Regular**Employee Status:**Full time