Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Coimbatore District; On-site; INR 350,000 - 550,000; Full time

Job summary

DBS Bank Ltd in Coimbatore invites applicants for an Officer, Customer Service Officer position in Consumer Banking Group. The role focuses on processing banking transactions, handling account inquiries, and resolving customer grievances with regulatory compliance and accuracy.

You will contribute to smooth cash and instrument processing, account openings, and timely customer support while building strong client relationships in a fast-paced banking environment.

Qualifications

• 2–4 years banking experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients
• Responsible and able to meet deadlines
• Knowledge about internal/external regulations
• Good computer knowledge

Responsibilities

• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments
• Process requests for new account opening and transaction updates
• Respond to customer service inquiries, account balances, transaction details, statements and fees/charges
• Address customer queries and grievances within defined timelines and escalate as required to authorities

Skills

Interpersonal skills

Communication skills

Relationship building

Deadline oriented

Regulatory knowledge

Computer literacy

Education

Graduate in Banking/Commerce

Tools

Computer literacy

Job description

Officer, Customer Service Officer, Consumer Banking Group### Officer, Customer Service Officer, Consumer Banking GroupApply: K.K.Pudur, Coimbatore: Full time: Posted Today: End Date: November 18, 2026 (25 days left to apply): WD89965**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**K.K.Pudur, Coimbatore**Job:**Operations**Schedule:**Regular**Employee Status:**Full time