Officer – AO&CS (Ramp Operations – Baggage & Equipment Handling)

The Elitejob; Mumbai; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Provident Fund (PF), ESI/Medical Insurance

Free uniform and training

Travel privileges

Employee wellness programs

Job summary

A leading airline in India is seeking dynamic individuals for the Officer – Ramp Operations position. This role involves ensuring safe and efficient baggage handling, coordinating with various teams, and maintaining ramp safety protocols. Candidates should have at least a 10+2 education, good communication skills, and the ability to operate ramp equipment. The position offers a competitive salary and benefits, along with opportunities for career growth.

Qualifications

• Minimum educational qualification of 10+2 / Diploma / ITI from a recognized board or institution.
• Ability to communicate effectively in English and Hindi/regional languages.
• Basic understanding of aviation operations and equipment.

Responsibilities

• Supervise and manage baggage loading/unloading and transportation.
• Operate Ground Support Equipment including baggage trolleys and tractors.
• Ensure timely aircraft turnaround by coordinating with operations teams.
• Conduct pre- and post-flight checks for baggage and cargo.

Skills

Good communication skills in English and Hindi/regional language

Basic computer knowledge

Strong understanding of safety protocols

Physical fitness

Ability to operate or learn to operate ramp equipment

Education

10+2 / Diploma / ITI

Job description

Job Summary:

IndiGo Airline is looking for dynamic, dedicated, and physically fit individuals to join our Airport Operations & Customer Services (AO&CS) team as an Officer – Ramp Operations. This crucial role focuses on handling baggage, equipment, and aircraft turnaround services with high standards of safety, accuracy, and punctuality. You will be responsible for ensuring smooth coordination between ground handling teams, loading and unloading cargo, and maintaining ramp safety protocols in compliance with aviation regulations.

Key Responsibilities:

• Supervise and manage baggage loading/unloading and safe transportation to/from aircraft.

• Operate and monitor Ground Support Equipment (GSE) including baggage trolleys, dollies, and pushback tractors.

• Ensure timely aircraft turnaround by coordinating with loading teams and flight operations.

• Conduct pre- and post-flight checks to ensure proper handling and secure stowage of baggage and cargo.

• Report damaged baggage, misplaced cargo, or discrepancies to superiors promptly.

• Implement and uphold safety and security procedures as per airline and DGCA norms.

• Support in the preparation of flight documents and load plans.

• Provide technical assistance during irregular operations and emergency situations.

• Maintain cleanliness and readiness of ramp areas and equipment.

• Collaborate with AO&CS, engineering, and flight crew teams to ensure operational efficiency.

Required Skills and Qualifications:

• Minimum educational qualification: 10+2 / Diploma / ITI from a recognized board or institution.

• Good communication skills in English and Hindi/regional language.

• Basic computer knowledge and understanding of aviation operations.

• Strong understanding of safety protocols and physical stamina to work in dynamic airport environments.

• Ability to operate or learn to operate ramp equipment and GSE.

• Must possess a valid drivers license (LMV/HMV preferred).

Experience:

• Freshers are welcome to apply.

• Prior experience in ramp operations, ground handling, or aviation support services will be considered an added advantage.

Working Hours:

• Rotational shifts including weekends and public holidays.

• Shift timings are subject to flight schedules and operational needs.

• Flexibility in working in early morning, night, or split shifts is essential.

Knowledge, Skills, and Abilities:

• Physical fitness to lift, load, and move baggage manually.

• High attention to detail and adherence to safety standards.

• Team player with strong coordination and time management skills.

• Ability to work in high-pressure environments and under tight deadlines.

• Willingness to work in outdoor conditions (hot/cold/rainy) on the ramp.

• Professionalism, discipline, and integrity are key to success in this role.

Benefits:

• Competitive salary and performance-based incentives.

• Provident Fund (PF), ESI/Medical Insurance, and Paid Leaves.

• Free uniform, training, and identification passes.

• Travel privileges for employees and eligible family members.

• Employee wellness programs and development opportunities.

• Growth potential within one of Indias fastest-growing airlines.

Why Join IndiGo:

At IndiGo, we believe in fostering a culture of safety, integrity, teamwork, and respect. As Indias leading airline, we provide rewarding career paths and professional growth opportunities for individuals passionate about aviation. By joining our Ramp Operations team, you will play a critical role in maintaining our reputation for punctuality and customer satisfaction. Be part of a team that values efficiency, care, and service excellence every step of the way.

How to Apply:

Interested candidates may apply through the official IndiGo Careers Portal.
Please ensure your profile is complete with updated contact information and relevant documents. Shortlisted applicants will be contacted for assessments and interviews.