Executive – AO&CS (Catering & Customer Services) – Airport-Based Job at Indigo

The Elitejob; Ernakulam; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Free air travel for employees and family

Medical Insurance

Annual performance bonuses

Employee Wellness Programs

Job summary

A leading airline company is seeking a dynamic Executive specializing in Catering & Customer Services to join their Airport Operations team in Ernakulam, Kerala. This role involves supervising catering activities, ensuring quality service, and liaising with various stakeholders to enhance passenger satisfaction. Ideal candidates should hold a bachelor's degree and possess strong communication skills. Competitive salary and numerous benefits are offered.

Qualifications

• 0 to 2 years of experience in aviation or customer service.
• Excellent verbal and written communication skills in English and one regional language.
• Strong organizational and multitasking abilities.

Responsibilities

• Supervise catering-related activities and quality management.
• Liaise with ground staff for in-flight service preparation.
• Resolve catering or customer service issues promptly.

Skills

Communication skills

Interpersonal skills

Customer-centric attitude

Basic MS Office proficiency

Ability to handle pressure

Education

Bachelor's degree (any stream preferred)

Tools

MS Office (Excel, Word, Outlook)

Job description

Job Summary

IndiGo Airlines is seeking a dynamic and detail-oriented individual to join our Airport Operations & Customer Services (AO&CS) team as an Executive specializing in Catering & Customer Services. In this customer-facing and logistics-intensive role, you will ensure seamless coordination between flight catering, in-flight service teams, and ground staff to uphold IndiGos world-class service standards. You will play a critical part in enhancing passenger satisfaction and operational efficiency at the airport level.

Key Responsibilities

• Supervise and coordinate all catering-related activities, including timely dispatch and offloading of food and beverage items.

• Ensure proper stock management of catering supplies and maintain hygiene and quality control measures.

• Liaise with flight kitchen units, ground handling staff, and airline crews to ensure flawless in-flight service preparation.

• Assist passengers with queries related to meals, seating, and customer service before boarding.

• Resolve real-time catering or customer service issues on-ground, with a focus on punctuality and service excellence.

• Prepare shift-wise reports and maintain documentation in line with internal audit and compliance protocols.

• Monitor vendor performance and support service-level agreement (SLA) management for catering partners.

• Follow all airport safety, security, and regulatory guidelines in coordination with aviation authorities.

Required Skills and Qualifications

• Bachelors degree (any stream preferred); aviation, hospitality, or supply chain management background is a plus.

• Excellent verbal and written communication skills in English and one regional language.

• Strong interpersonal skills and a customer-centric attitude.

• Basic proficiency in MS Office (Excel, Word, Outlook) and familiarity with inventory or ERP systems.

• Ability to handle high-pressure scenarios in a fast-paced airport environment.

Experience

• 0 to 2 years of experience in aviation, airline catering, customer service, or logistics.

• Freshers with relevant internships or hospitality certifications are encouraged to apply.

Working Hours

• Rotational shifts based on airport operations (including weekends and public holidays).

• Shifts may range from early morning to late night depending on flight schedules.

Knowledge, Skills, and Abilities

• In-depth understanding of airline catering operations and ground handling.

• Knowledge of airport safety protocols and customer service standards.

• Strong organizational and multitasking abilities.

• Ability to work collaboratively with internal departments and external vendors.

• Willingness to be stationed at the airport and travel locally as required.

Benefits

• Competitive salary with shift allowances and overtime benefits.

• Free and subsidized air travel for employees and family members.

• Provident Fund, ESI, Medical Insurance, and Gratuity benefits.

• Annual performance-based bonuses and incentives.

• Opportunities for career advancement through internal job postings and training.

• Employee Wellness Programs and on-site canteen facilities.

Why Join IndiGo?

At IndiGo, we believe in delivering not just flights but experiences that delight. With a strong commitment to operational efficiency and customer satisfaction, we offer a fast-paced, inclusive work culture where your contribution makes a visible impact. Join one of the most dynamic and fastest-growing airlines in Asia, where your career will take off.

How to Apply

Interested candidates can apply through the official IndiGo careers portal.
Search for the job title Executive – AO&CS (Catering & Customer Services) and submit your updated resume along with a recent photograph.