Airport Operations Executive – Ticketing & Reservations (IndiGo AO&CS)

The Elitejob; Bengaluru; On-site; INR 280,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Provident Fund

Medical insurance

Travel benefits

Paid training

Uniform allowance

Airport shuttle

Job summary

IndiGo is seeking an Airport Operations Executive – Ticketing & Reservations to be the face of the airline at the airport. You will manage ticketing, reservations, and check-in, ensuring seamless passenger service and compliance with safety procedures, while coordinating with multiple departments.

The role requires strong communication, multitasking, and problem-solving abilities in a fast-paced airport environment. Freshers with excellent skills are welcome to apply.

Qualifications

• Bachelor's degree in hospitality, travel, aviation or related field.
• Excellent English and Hindi communication, both verbal and written.
• Strong interpersonal and customer service skills.
• Knowledge of ticketing systems (e.g., Amadeus, Galileo) or similar platforms is a plus.
• Ability to stay calm and professional in high-pressure airport environments.
• Basic knowledge of airport and airline safety protocols.

Responsibilities

• Handle passenger ticketing, reservations, cancellations, and modifications at the airport counter and online.
• Assist in pre-boarding, check-in, and baggage handling as required.
• Coordinate with security, baggage, and boarding for timely departures.
• Resolve customer issues with a service-first approach while adhering to service standards.
• Process payments through cash, card, and digital channels.
• Maintain accurate records of reservations, payments, and cancellations.
• Ensure compliance with DGCA regulations and IndiGo safety procedures.
• Report daily operations and passenger feedback in a timely manner.

Skills

Communication skills

Interpersonal skills

Customer service

Calm under pressure

General multitasking

Team player

Education

Bachelor's degree (Hospitality/Travel/Aviation preferred)

Tools

Amadeus

Galileo

Job description

Job Summary

As an Airport Operations Executive – Ticketing & Reservations, you will be the face of IndiGo at the airport, responsible for delivering seamless ticketing and reservation services to passengers. You will ensure that every customer interaction reflects our commitment to excellence, safety, and efficiency. This is a dynamic, customer-facing role that requires attention to detail, problem-solving capabilities, and a service-oriented attitude.

Key Responsibilities

• Manage passenger ticketing, reservations, cancellations, and modifications both online and at the airport counter.

• Provide assistance in pre-boarding, check-in procedures, and baggage handling as needed.

• Ensure smooth coordination with other departments including security, baggage, and boarding for timely departures.

• Resolve customer issues efficiently, ensuring complete satisfaction and adherence to IndiGos service standards.

• Handle payment processing through various channels including cash, card, and digital platforms.

• Update and maintain accurate records of reservations, payments, and cancellations.

• Maintain compliance with DGCA regulations and IndiGos safety and quality procedures.

• Ensure timely reporting and documentation of daily operations and passenger feedback.

Required Skills and Qualifications

• Bachelors Degree in any stream (Hospitality, Travel, Aviation preferred).

• Excellent verbal and written communication skills in English and Hindi.

• Strong interpersonal and customer service skills.

• Good knowledge of ticketing systems and reservation platforms (e.g., Amadeus, Galileo, or similar is an advantage).

• Ability to remain calm and professional in high-pressure or fast-paced airport environments.

• Basic knowledge of airport and airline safety protocols.

Experience

• 0–3 years of experience in airline ticketing, reservations, or airport ground services.

• Freshers with strong communication and customer service skills are welcome to apply.

Working Hours

• Rotational shifts (including weekends and holidays).

• Morning, Evening, and Night shifts as per operational requirements.

• Full-time, 6-day working schedule.

Knowledge, Skills, and Abilities

• Strong multitasking abilities with a keen eye for detail.

• Familiarity with aviation regulations and airport protocols.

• Proficiency in Microsoft Office Suite and reservation systems.

• A team player with a proactive, problem-solving approach.

• Physically fit and able to stand for extended periods; willing to work in varying weather conditions at the airport.

Benefits

• Competitive salary with annual performance-based increments.

• Provident Fund, ESI, and medical insurance coverage.

• Free and discounted travel for self and eligible family members.

• Paid training and career development opportunities.

• Uniform allowance and airport shuttle (as per location).

• Recognition programs and employee engagement initiatives.

Why Join IndiGo?

At IndiGo, we pride ourselves on our vibrant work culture, operational excellence, and unwavering commitment to passenger service. As one of the fastest-growing airlines in the world, we offer exceptional opportunities for growth and learning. Be part of a team that values innovation, teamwork, and a can-do attitude. Join us and take your aviation career to new heights!