AO&CS Ground Support Officer – Passenger Assistance & Lost Baggage Handling (IndiGo)

Indigo Airline; Hyderabad; On-site; Full time

Benefits offered by this job

Competitive salary with shift allowances

Medical insurance coverage

Travel concessions on IndiGo-operated flights

Job summary

A leading airline company in Hyderabad is seeking a dedicated AO&CS Ground Support Officer to enhance passenger experience by assisting with check-in and baggage handling. The ideal candidate will have strong communication skills and a customer-first mindset. Freshers are welcome to apply. The role offers opportunities for growth in a dynamic environment.

Qualifications

• Minimum 0–2 years of experience in airport ground handling or customer service.
• Freshers with excellent communication skills are encouraged to apply.
• Professional grooming and communication standards.

Responsibilities

• Assist passengers with check-in and boarding procedures.
• Coordinate with internal teams for resolving lost baggage cases.
• Maintain documentation of passenger complaints and incidents.

Skills

Customer-first mindset

Problem-solving ability

Strong interpersonal skills

Computer literacy

Proficient in English and Hindi

Education

Graduate in any discipline

Tools

DCS

BRS

WorldTracer

Job description

Job Summary

IndiGo Airline is seeking a dedicated and customer-focused AO&CS Ground Support Officer to join our Airport Operations and Customer Services (AO&CS) team. This role is critical in delivering a seamless travel experience by supporting passengers throughout their journey, especially in cases involving lost baggage, special assistance, and on-ground logistics. The ideal candidate will thrive in a fast‑paced airport environment and demonstrate a proactive attitude in resolving issues and ensuring passenger satisfaction.

Key Responsibilities

• Assist passengers with check‑in, boarding, and arrival procedures at the airport.

• Provide prompt support to passengers who have lost baggage and coordinate with internal teams for timely resolution.

• Handle baggage tracing, follow‑up calls, and claim procedures in line with IndiGos service standards.

• Offer personalized assistance to elderly passengers, people with disabilities, and unaccompanied minors.

• Coordinate effectively with the baggage handling and ramp team for accurate and timely baggage delivery.

• Maintain detailed documentation of passenger complaints, incident reports, and lost baggage cases.

• Ensure compliance with airport security protocols and airline standard operating procedures (SOPs).

• Act as a liaison between ground staff, baggage services, customer care, and airline operations.

• Uphold IndiGos brand promise by delivering courteous and solution‑oriented service at all times.

Required Skills and Qualifications

• Graduate in any discipline from a recognized university.

• Proficient in English and Hindi; additional regional languages are a plus.

• Computer literacy and familiarity with airline operational systems (e.g., DCS, BRS, WorldTracer).

• Strong interpersonal skills with a customer‑first mindset.

• Problem‑solving ability and emotional resilience under pressure.

• Professional grooming and communication standards.

Experience

• Minimum 0–2 years of experience in airport ground handling or airline customer service.

• Freshers with excellent communication skills and a passion for aviation are also encouraged to apply.

Working Hours

• Rotational shifts, including weekends and public holidays.

• Shift timings will vary based on flight schedules and airport operational needs.

Knowledge, Skills, and Abilities

• Deep understanding of airport and airline procedures.

• Knowledge of lost baggage protocols and passenger assistance services.

• Ability to work in a high‑stress environment with strict timelines.

• Strong multitasking abilities and team collaboration.

• Excellent documentation and follow‑up skills.

Benefits

• Competitive salary with shift allowances.

• Provident Fund (PF), ESI, and medical insurance coverage.

• Travel concessions on IndiGo‑operated flights.

• Structured training programs for skill enhancement and career development.

• Employee wellness and assistance programs.

Why Join IndiGo?

• IndiGo is Indias largest and most reliable airline, offering tremendous opportunities for growth and advancement.

• Be part of a dynamic, fast‑growing team where your contribution matters.

• Work in a diverse and inclusive environment that promotes teamwork, integrity, and innovation.

• Access to best‑in‑class training and mentoring from aviation professionals.

How to Apply

Interested candidates can apply by visiting IndiGos official careers portal.
Alternatively, submit your updated resume with a subject line Application for AO&CS Ground Support Officer to us

Shortlisted candidates will be contacted for a personal interview and assessment process at the nearest IndiGo recruitment center.