Ground Staff – Security & Passenger Compliance (IndiGo AO&CS)

The Elitejob; Ahmedabad District; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary package

Free travel privileges

Annual performance-based bonuses

Health insurance coverage

Uniform and duty meal provided

Ongoing training and upskilling

Job summary

A leading airline company is seeking Security & Passenger Compliance Officers to ensure passenger safety and compliance with aviation security protocols. Responsibilities include screening passengers and baggage, monitoring adherence to security guidelines, and handling passenger queries. The ideal candidate must possess strong interpersonal skills, attention to detail, and a minimum of 10+2 qualification. This role offers a competitive salary, travel benefits, and ongoing training opportunities.

Qualifications

• Minimum qualification: 10+2 from a recognized board.
• Certification in Basic AVSEC will be a strong advantage.
• Proficiency in spoken and written English and Hindi.
• Good physical fitness, alertness, and attention to detail.
• Strong interpersonal and conflict-resolution skills.

Responsibilities

• Perform passenger profiling, baggage screening, and access control as per BCAS guidelines.
• Monitor adherence to airport and airline security protocols.
• Verify travel documents for validity and authenticity.
• Handle secondary checks and resolve any passenger queries.
• Coordinate with airport authorities for seamless operations.

Skills

Proficiency in spoken and written English

Proficiency in spoken and written Hindi

Good physical fitness

Strong interpersonal skills

Attention to detail

Conflict-resolution skills

Education

10+2 (Higher Secondary) from a recognized board

Certification in Basic AVSEC

Job description

Job Summary:

IndiGo Airlines is looking for dedicated and vigilant Ground Staff professionals to join our Airport Operations & Customer Service (AO&CS) division as Security & Passenger Compliance Officers. This role is vital in ensuring the safe and secure movement of passengers through the airport. You will play a key part in implementing aviation security protocols, screening passengers and baggage, and maintaining full compliance with DGCA and BCAS regulations, while delivering courteous and professional service at all times.

Key Responsibilities:

• Perform passenger profiling, baggage screening, and access control as per BCAS guidelines.

• Monitor and ensure adherence to airport and airline security protocols.

• Verify travel documents (passports, visas, boarding passes) for validity and authenticity.

• Handle secondary checks and resolve any passenger queries related to security.

• Coordinate with CISF, airport authorities, and internal security teams for seamless operations.

• Escort unaccompanied minors, special needs passengers, or high-risk individuals as necessary.

• Maintain accurate records of daily operations, incidents, and compliance reports.

• Assist in emergency response and evacuation procedures, if required.

• Uphold IndiGos customer service standards while balancing firm security enforcement.

Required Skills and Qualifications:

• Minimum qualification: 10+2 (Higher Secondary) from a recognized board.

• Certification in Basic AVSEC (Aviation Security) will be a strong advantage.

• Proficiency in spoken and written English and Hindi.

• Good physical fitness, alertness, and attention to detail.

• Strong interpersonal and conflict-resolution skills.

• Willingness to undergo mandatory security training and airport clearance checks.

Experience:

• Fresher candidates with strong aptitude and interest in aviation security are welcome.

• Prior experience (0–2 years) in ground operations, aviation security, or customer service will be preferred.

Working Hours:

• Rotational shifts including weekends, holidays, and night shifts.

• 6-day work week with shift durations of 8–10 hours depending on operational needs.

Knowledge, Skills, and Abilities:

• Knowledge of airport security procedures and BCAS/DGCA regulations.

• Ability to remain calm and composed under pressure.

• Tech-savvy with the ability to operate security scanning equipment.

• Quick decision-making and sound judgment in high-pressure situations.

• Respect for passenger privacy while enforcing necessary checks.

Benefits:

• Competitive salary package with shift allowances.

• Free travel privileges across the IndiGo network (as per policy).

• Annual performance-based bonuses and growth opportunities.

• Provident Fund, ESI, and health insurance coverage.

• Uniform and duty meal provided.

• Ongoing training and upskilling through IndiGo Learning Academy.

Why Join IndiGo Airline?

At IndiGo, we are more than just an airline — we are a family driven by excellence, safety, and service. By joining the AO&CS security team, you will be contributing to a world-class travel experience while advancing your career in a dynamic, high-growth environment. With a people-first culture and a focus on professional development, IndiGo is the ideal place to build a long-term aviation career.

How to Apply:

Interested candidates can apply by submitting their updated resume and a recent passport-size photo through our official career portal under the Careers section.
Alternatively, email your application to us with the subject line: Application for Ground Staff – Security & Passenger Compliance (AO&CS).