Ground Staff Role – Check-in & Boarding Desk Support (AO&CS, IndiGo)

Indigo Airline; Pune District; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive monthly salary

Free/discounted air travel

Health insurance

Performance bonuses

In-house training

Uniform allowance

Job summary

A leading airline is seeking dynamic individuals for the role of Ground Staff. You will provide excellent customer service at the airport, assisting with check-in and boarding processes. Ideal candidates should be proficient in English and Hindi, with strong communication skills and the ability to work in a fast-paced environment. This role offers competitive pay and benefits including health insurance and travel perks.

Qualifications

• Proficient in English and Hindi; additional regional language is a plus.
• Good communication, interpersonal, and customer service skills.
• Ability to work efficiently in high-pressure airport environments.

Responsibilities

• Welcome passengers and assist with check-in processes.
• Manage baggage tagging and ensure compliance with regulations.
• Provide clear information to passengers on flight schedules.

Skills

Proficient in English

Proficient in Hindi

Good communication skills

Interpersonal skills

Customer service skills

Basic computer proficiency

Ability to work under pressure

Strong team player

Education

Minimum 10+2 (Higher Secondary) from recognized board

Graduation preferred

Job description

Job Summary

IndiGo Airline is seeking dynamic, customer-focused individuals to join our Airport Operations and Customer Services (AO&CS) team as Ground Staff – Check-in & Boarding Desk Support. This role is critical in delivering seamless passenger services, including efficient check-in, accurate boarding assistance, and timely customer handling at the airport. You will be the face of IndiGo at our counters, ensuring every passenger enjoys a smooth, safe, and courteous experience.

Key Responsibilities

• Welcome passengers and assist them with check-in processes, verifying travel documents and issuing boarding passes.
• Manage baggage tagging and ensure compliance with weight and security regulations.
• Guide and escort passengers through security checks, boarding gates, and final boarding procedures.
• Provide clear information to passengers on flight schedules, delays, and boarding times.
• Coordinate with other ground and flight operations teams to ensure timely aircraft turnaround.
• Resolve customer queries and complaints at the terminal with professionalism and empathy.
• Follow all airport safety, security, and service protocols as per DGCA and airline standards.
• Monitor and update passenger records in the airport management systems.
• Support special assistance requirements for unaccompanied minors, elderly travelers, and passengers with reduced mobility.
• Maintain professional appearance, grooming standards, and adherence to company uniform policy.

Required Skills and Qualifications

• Minimum 10+2 (Higher Secondary) pass from a recognized board (Graduation preferred).
• Proficient in English and Hindi; additional regional language is a plus.
• Good communication, interpersonal, and customer service skills.
• Basic computer proficiency for data entry and passenger system use.
• Ability to work efficiently in high-pressure airport environments.
• Strong team player with a professional demeanor.

Experience

• 0 to 2 years of relevant experience in customer service, preferably in aviation, hospitality, or travel industries.
• Freshers with strong communication and customer service potential are welcome to apply.
• Prior experience in check-in, ticketing, or airport handling operations is an advantage.

Working Hours

• Rotational shift-based schedule, including weekends, public holidays, and night shifts.
• Shift duration typically ranges between 8 to 9 hours, subject to flight schedules.
• Must be flexible and available for early morning or late evening shifts depending on operational requirements.

Knowledge, Skills, and Abilities

• Familiarity with airport check-in systems, boarding procedures, and aviation regulations (training will be provided).
• Strong problem-solving skills to handle passenger concerns tactfully and efficiently.
• Adaptability to fast-paced, dynamic airport environments.
• Polished grooming and personal hygiene in line with airline image standards.
• Commitment to safety, punctuality, and operational efficiency.

Benefits

• Competitive monthly salary with shift allowances.
• Free/discounted air travel for employees and family (as per airline policy).
• Health insurance and accident coverage.
• Performance bonuses and career growth opportunities.
• In-house training and certification from IndiGo Aviation Academy.
• Uniform and grooming allowance.
• Employee wellness and support programs.

Why Join IndiGo?

At IndiGo, we believe in empowering our employees through training, teamwork, and a vibrant work environment. As Indias leading airline, we take pride in our operational excellence, customer-first approach, and diverse workforce. Whether you are starting your aviation career or looking to grow in the industry, IndiGo offers unmatched opportunities to fly higher with a brand that sets industry benchmarks.

How to Apply

Interested candidates are encouraged to apply online through the official IndiGo careers portal.
Alternatively, you can attend our walk-in interviews held at designated recruitment locations (check website for details).
Please carry your updated resume, passport-size photographs, and a copy of government-issued ID proof.

Note: IndiGo does not charge any fee at any stage of recruitment. Beware of fraudulent job offers.