Officer

Tata Capital; Thane; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Tata Capital is seeking a CRM specialist to manage and optimize customer relationship processes across channels. You will implement CRM strategies, analyze customer data, and collaborate with cross-functional teams to resolve issues and improve engagement.

The role focuses on delivering exceptional service while ensuring compliance with regulatory standards and industry guidelines. Strong analytical skills and a customer-first mindset are essential for success in this position.

Formación

• Experience with CRM platforms and data analysis.
• Ability to collaborate with cross-functional teams.
• Strong understanding of regulatory requirements.
• Excellent communication and problem-solving skills.

Responsabilidades

• Manage CRM data and maintain accuracy.
• Develop CRM strategies to boost engagement.
• Coordinate with teams to resolve customer issues.
• Analyze customer data to spot trends and improvements.
• Ensure service excellence across channels.

Conocimientos

CRM management

CRM strategy

Cross-functional collaboration

Data analysis

Customer service

Regulatory compliance

Descripción del empleo

• Manage and maintain accurate customer relationship management systems.
• Develop and implement effective CRM strategies to enhance customer engagement.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze customer data to identify trends and areas for improvement.
• Provide exceptional customer service through various communication channels.
• Ensure compliance with regulatory requirements and industry standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.