System Administrator and EndPoint Support Engineer

J.L. Morison India Ltd; Mumbai City; On-site; INR 700,000 - 900,000; Full time

Job summary

J.L. Morison India Ltd is seeking an IT Operations professional to provide end-user support, manage enterprise endpoints across offices, and coordinate with vendors for hardware and software provisioning.

The role covers Windows, macOS, and Linux configuration, patch management, backups, and security controls while collaborating with SOC and IT teams to resolve incidents and improve operations.

Qualifications

• 1-6 years of experience in System Administration & Endpoint Support role.
• Bachelor's degree (B.Com/B.Sc) from a recognized university.
• Strong knowledge of Windows Server Administration, CCNA certification preferred; VMware virtualization technology an added advantage.
• Proficiency in Backup And Recovery, Cyber security and compliance, Patch Management, Troubleshooting skills.

Responsibilities

• Provide L1/L2 support for enterprise endpoints including laptops, desktops, printers, scanners, mobile devices, servers, and peripherals.
• Perform hands-on hardware troubleshooting, diagnostics, and component replacement (RAM, HDD/SSD, batteries, power adapters).
• Coordinate with OEMs and service partners for hardware warranty, AMC, and RMA management.
• Install, configure, and support Windows, macOS, Linux, device drivers, and Microsoft Office 365 applications.
• Support users across corporate offices, factories, warehouses, and sales locations ensuring minimal business disruption.
• Administer Windows Server 2022 including Active Directory, Group Policy, DNS, DHCP, file and print services.
• Plan and execute Windows Server migrations from 2012 to 2022, including data migration, testing, and post-migration stabilization.
• Provide operational support for Linux servers (user management, permissions, services, logging, and shell operations).
• Monitor server health, logs, performance, and uptime using enterprise monitoring tools.
• Configure and manage FTP, FTPS, and SFTP services for secure data exchange with internal teams and external partners.
• Monitor file transfers, access logs, and performance to ensure security and reliability.
• Support enterprise workloads across AWS, Microsoft Azure, and Google Cloud Platform (GCP).
• Assist in provisioning and maintaining virtual machines, storage, backups, and cloud-based services.
• Support disaster recovery (DR) drills and cloud cost optimization initiatives.
• Coordinate with the SOC team for incident response, alert investigation, and remediation activities.
• Support SIAM (Service Integration & Management) processes for effective multi-vendor IT operations.
• Monitor and manage endpoint security controls including antivirus, EDR, disk encryption, and firewall policies.
• Ensure compliance with IT security standards, audits, and FMCG regulatory requirements.
• Support LAN/WAN networking including IP addressing, DNS, DHCP, VPN connectivity, and basic network troubleshooting.
• Perform server room and data center monitoring, including power, cooling, racks, cabling, and environmental alerts.
• Ensure high availability of IT infrastructure across on-prem and cloud environments.
• Manage and monitor regular server and endpoint backups, ensuring successful completion and periodic restore testing.
• Log, track, and resolve incident and service request tickets using ITSM tools (ServiceNow, Freshservice, Jira, etc.).
• Ensure incident resolution within defined SLAs/OLAs and perform root cause analysis for recurring issues.
• Coordinate with IT vendors, OEMs, ISPs, and service providers for day-to-day IT operations and support.
• Handle negotiation, evaluation, and procurement of IT hardware including laptops, desktops, printers, servers, networking equipment, and accessories.
• Manage procurement of IT tools, software licenses, cloud subscriptions, and security solutions.
• Oversee AMC renewals, contract management, and service renewals for hardware, internet links, and IT services.
• Track procurement lifecycle, budgets, vendor SLAs, and delivery timelines to ensure cost-effective IT operations.
• Maintain SOPs, runbooks, migration documents, procurement records, and troubleshooting guides.
• Manage IT asset lifecycle, vendor contracts, software license compliance, and audit documentation.
• Support internal and external IT audits through accurate reporting and evidence management.

Skills

Windows Server Administration

CCNA certification

VMware virtualization

Backup And Recovery

Cyber security & compliance

Patch Management

Troubleshooting

Communication skills

Education

Bachelor's degree (B.Com/B.Sc)

Tools

VMware

Office 365

Job description

Roles and Responsibilities

• Provide technical support for end-user systems, including troubleshooting and resolving issues related to hardware, software, and network connectivity.
• Manage and maintain a high level of system availability by performing regular maintenance tasks such as patch management, backups, and updates.
• Collaborate with other teams to resolve complex technical issues that require coordination across multiple systems or services.
• Develop strong relationships with stakeholders through excellent communication skills to ensure timely resolution of critical incidents.
• Stay up-to-date with industry trends and best practices in IT operations to continuously improve processes and procedures.

Desired Candidate Profile

• 1-6 years of experience in System Administration & Endpoint Support role.
• Bachelor's degree (B.Com/B.Sc) from a recognized university.
• Strong knowledge of Windows Server Administration, CCNA certification preferred; VMware virtualization technology an added advantage.
• Proficiency in Backup And Recovery, Cyber security and compliance, Patch Management, Troubleshooting skills.

DETAILED JD

Endpoint, Hardware & User Support

• Provide L1/L2 support for enterprise endpoints including laptops, desktops, printers, scanners, mobile devices, servers, and peripherals.
• Perform hands-on hardware troubleshooting, diagnostics, and component replacement (RAM, HDD/SSD, batteries, power adapters).
• Coordinate with OEMs and service partners for hardware warranty, AMC, and RMA management.
• Install, configure, and support Windows, macOS, Linux, device drivers, and Microsoft Office 365 applications.
• Support users across corporate offices, factories, warehouses, and sales locations ensuring minimal business disruption.

Windows & Linux Server Administration

• Administer Windows Server 2022 including Active Directory, Group Policy, DNS, DHCP, file and print services.
• Plan and execute Windows Server migrations from 2012 to 2022, including data migration, testing, and post-migration stabilization.
• Provide operational support for Linux servers (user management, permissions, services, logging, and shell operations).
• Monitor server health, logs, performance, and uptime using enterprise monitoring tools.

File Transfer & Integration Services

• Configure and manage FTP, FTPS, and SFTP services for secure data exchange with internal teams and external partners.
• Monitor file transfers, access logs, and performance to ensure security and reliability.

Cloud Platforms & Virtualization

• Support enterprise workloads across AWS, Microsoft Azure, and Google Cloud Platform (GCP).
• Assist in provisioning and maintaining virtual machines, storage, backups, and cloud-based services.
• Support disaster recovery (DR) drills and cloud cost optimization initiatives.

Cyber Security & Compliance

• Coordinate with the SOC team for incident response, alert investigation, and remediation activities.
• Support SIAM (Service Integration & Management) processes for effective multi-vendor IT operations.
• Monitor and manage endpoint security controls including antivirus, EDR, disk encryption, and firewall policies.
• Ensure compliance with IT security standards, audits, and FMCG regulatory requirements.

Networking, Server Room & Data Center Operations

• Support LAN/WAN networking including IP addressing, DNS, DHCP, VPN connectivity, and basic network troubleshooting.
• Perform server room and data center monitoring, including power, cooling, racks, cabling, and environmental alerts.
• Ensure high availability of IT infrastructure across on-prem and cloud environments.

Backup, Incident & ITSM Management

• Manage and monitor regular server and endpoint backups, ensuring successful completion and periodic restore testing.
• Log, track, and resolve incident and service request tickets using ITSM tools (ServiceNow, Freshservice, Jira, etc.).
• Ensure incident resolution within defined SLAs/OLAs and perform root cause analysis for recurring issues.

Vendor Management, Procurement & Commercial Coordination

• Coordinate with IT vendors, OEMs, ISPs, and service providers for day-to-day IT operations and support.
• Handle negotiation, evaluation, and procurement of IT hardware including laptops, desktops, printers, servers, networking equipment, and accessories.
• Manage procurement of IT tools, software licenses, cloud subscriptions, and security solutions.
• Oversee AMC renewals, contract management, and service renewals for hardware, internet links, and IT services.
• Track procurement lifecycle, budgets, vendor SLAs, and delivery timelines to ensure cost-effective IT operations.

IT Documentation & Reporting

• Maintain SOPs, runbooks, migration documents, procurement records, and troubleshooting guides.
• Manage IT asset lifecycle, vendor contracts, software license compliance, and audit documentation.
• Support internal and external IT audits through accurate reporting and evidence management.