Office Support

StudyIn; Kolkata Metropolitan Area; On-site; INR 240,000 - 360,000; Full time

Job summary

StudyIn is seeking an Office Support Executive to balance administrative tasks with outbound calling and lead management at our Global Support Centre. You will handle front desk duties, coordinate appointments, greet visitors professionally, and support daily office operations.

In the Global Support Centre, you will make outbound calls, update the CRM, follow up with students via calls, emails and WhatsApp, and help maximise lead generation while ensuring high-quality customer engagement.

Qualifications

• Must be a Graduate.
• 2–4 years of experience in a BPO/Call Centre is advantageous.
• Experience in outbound calling and lead management.

Responsibilities

• Handle front desk, route calls, and greet visitors professionally.
• Schedule appointments and events; manage mail, copies, scans, filing.
• Assist with office supplies and organize university exhibitions and events.
• Make ~90 outbound calls daily; update CRM with lead statuses.
• Follow up with students via calls, email, and WhatsApp.
• Prioritize and report lead statuses to GSC Managers.
• Maintain knowledge of StudyIn offerings and destinations.

Skills

English proficiency

Communication skills

Organizational skills

Proactive mindset

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

About The Company

At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance,and university partnerships

About The Role

The Office Support Executive will balance administrative responsibilities with outbound calling and lead management tasks to support the Global Support Centre's objectives. This role involves front desk management, administrative support, and lead generation through effective use of the system.

This role is integral to ensuring seamless administrative operations and contributing to the Global Support Centre’s success through efficient lead management and customer engagement.

Key Responsibilities

Administrative (50%)

• Reporting and Assistance: Assist with administrative tasks and provide timely updates.
• Front Desk Management: Answer and forward front desk-related phone calls to respective departments.
• Appointment Scheduling: Coordinate and confirm appointments, meetings, and events.
• Visitor Management: Greet and assist visitors professionally and courteously.
• Mail and Document Handling: Handle inquiries, sort mail, and manage copying, scanning, and filing tasks.
• Office Supplies Management: Monitor stock levels and place orders for replacements.
• Event Support: Assist in organizing university exhibitions, SI-Global events, and seminars.

Global Support Centre (50%)

• Outbound Calling: Make ~90 outbound calls daily on the allocated database using CRM.
• CRM Updates: Accurately and promptly update lead statuses in the CRM system.
• Follow-ups: Use multi-channel communication (Calls, Emails, WhatsApp) to follow up with students.
• Priority Leads: Ensure prompt calling for priority leads as shared by the Regional Manager.
• Reporting: Provide regular updates on lead statuses to GSC Managers.
• Lead Generation: Maximize lead generation from the database while adhering to lead transfer processes.
• Product Knowledge: Stay informed about the organization’s offerings, destinations, and services.

About The Candidate

• Communication Skills: Proficient in English (verbal and written) and the local language.
• Confidence and Conviction: Self-assured with the ability to persuade and influence.
• Organizational Skills: Strong multitasking and organizational abilities.
• Mindset: Proactive with a focus on quality and thoroughness.
• Problem-Solving: Effective probing and critical thinking capabilities.

Key Requirements

Qualification: Must be a Graduate

Experience

• 2–4 years of experience in a BPO/Call Centre or similar environment is an advantage.
• Experience in outbound calling and lead management.

Technical Skills

• Proficiency in MS Office applications.
• Familiarity with CRM software and calling platforms is a plus.

Work Environment

• Flexibility to work shifts within a window of 9:00 AM to 7:00 PM (9 hours x 5 days).