Customer Support Executive

GUS EDUCATION INDIA; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

A leading education consultancy in Hyderabad is looking for an Admissions Consultant to assist prospective students with the application process. This role involves evaluating applications, guiding students to secure financial aid, and ensuring smooth communication throughout the enrolment journey. The ideal candidate should have a graduate degree and a minimum of 3 years of relevant experience, with strong sales and customer service skills. Join us to make a significant impact on students' educational journeys.

Qualifications

• Minimum 3 years of experience in admissions or sales.
• Ability to research, assess, and identify candidates.
• Excellent customer service and communication skills.

Responsibilities

• Assist students with the application process and collect documents.
• Review and evaluate student applications for admission.
• Guide students in securing financial aid and scholarships.
• Maintain accurate records on prospective students.
• Collaborate with internal teams to enhance enrolment processes.

Skills

Fluency in English

Excellent organizational skills

Consultative sales skills

Effective verbal/written communication

Exceptional customer service skills

Positive attitude

Ability to create urgency

Brand and product knowledge

Consultative approach to sales

Education

Graduate Degree

Tools

Sales Force Management

CRM-SF

Job description

RESPONSIBILITIES

• Assist prospective students in the application process, including providing guidance on how to complete the application, collecting required documents, and submitting the application.
• Review and evaluate applications for admission, making decisions on the eligibility of prospective students based on established criteria.
• Provide guidance and assistance to prospective students in securing financial aid and scholarships.
• Communicate with prospective students throughout the enrolment process, providing updates on their application status, answering questions, and addressing any concerns.
• Connect with prospective students to provide information and answer questions about the program and convert as Sale.
• Collaborate with other departments to ensure a smooth and seamless enrolment process for prospective students.
• Maintain accurate and up-to-date records and files on prospective students.
• Stay current on industry developments and trends and provide insight and recommendations to improve the Sales/Admissions/Enrolment process.

ADMIN SUPPORT

• Email Communication whenever required.
• Sales Force Management - Managing Working/Nurturing/Opportunity pipeline.
• Act as a liaison between internal teams and students.
• Stay abreast of student recruitment trends and best practices.

MINIMUM QUALIFICATION

• Graduate Degree.
• Minimum 3 Years+ Experience.

ESSENTIAL SKILLS

• Fluency in English
• Excellent organizational and consultative sales skills
• Effective verbal/written communication skills
• Exceptional customer service skills
• Positive attitude and focused
• Ability to creating urgency
• Obtain end-to-end brand and product knowledge
• Utilize consultative approach to close sales

RELEVANT EXPERIENCE

• Ability to research, assess, and identify the candidate.
• Ability to work on databases (CRM-SF).

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Lead by example
• Live the core values and drive company culture.
• Self-Motivated
• Adaptability

Please call me between 11 and 6 p.m. at 7013876113 HR Razvi

Note: Calls will be answered only during the given time, Monday through Friday.