OFFICE MANAGER

Dr. Patty Miami Cosmetic Dentistry; Nirsa; On-site; INR 350,000 - 550,000; Full time

Job summary

Dr. Patty Miami Cosmetic Dentistry is seeking an experienced Office Manager to oversee daily operations, staff relations, and patient care in a fast-paced dental practice.

The successful candidate will manage scheduling, collections, and payroll while ensuring quality service, budget adherence, and regulatory compliance across the Nirsa, Jharkhand facility.

Strong communication and leadership skills are essential to recruit, train, and develop a high-performing team.

Qualifications

• 3-5 years experience in dental practice management preferred.
• Capable of addressing and mitigating needs and concerns of customers and staff.
• Proven history of achieving results; sets goals and rallies others to achieve them.
• Track record for identifying, developing, and retaining talent.
• Clear and persuasive communicator to staff and Doctors in positive or negative situations, both verbally and in writing.
• Able to interpret office financials and react to opportunities.
• Continually works to improve supervisory skills, processes, and service.
• Demonstrates accountability by setting expectations and monitoring goals.
• Knowledge of billing and treatment case presentation preferred.
• High school diploma or GED; AA degree from a two- or four-year college.

Responsibilities

• Achieve revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses.
• Manage office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs.
• Increase and stimulate new patient growth and productivity, marketing and promotional programs.
• Recruit, hire and develop office teams capable of providing best in class patient care.
• Directly supervise office teams and proactively manage their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
• Complete administrative tasks such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline.
• Maintain all patient data.
• Maintain facilities and equipment cleanliness and safety and reports and/or correct hazards when necessary in compliance with all state and federal regulations.
• Respond to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary

Skills

Patient relations

Staff supervision

Billing & receivables

Talent development

Communication

Budgeting

Office operations

Regulatory compliance

Healthcare billing

Education

High school diploma

AA degree preferred

Tools

Billing software

EHR systems

Payroll processing

Job description

Office Manager

This highly motivated and positive individual will oversee the daily operations of the dental office by managing employee relations, patient relations, and achieving operational goals. They will also be responsible for office profit & loss by managing patient scheduling, staff productivity, collections and receivables, specialty referral process and miscellaneous operations expenses.

Key Tasks

• Achieve revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses
• Manage office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs
• Increase and stimulate new patient growth and productivity, marketing and promotional programs
• Recruit, hire and develop office teams capable of providing best in class patient care
• Directly supervise office teams and proactively manage their performance and development including but not limited to performance feedback, appraisals, and corrective actions
• Complete administrative tasks such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline
• Maintain all patient data
• Maintain facilities and equipment cleanliness and safety and reports and/or correct hazards when necessary in compliance with all state and federal regulations
• Respond to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary

Requirements

• 3-5 years experience in dental practice management preferred
• Capable of addressing and mitigating needs and concerns of customers and staff
• Proven history of achieving results; Sets goals and actively rallies others to achieve them
• Possesses a successful track record for identifying, selecting, developing, and retaining talent
• Is a clear and persuasive communicator to staff and Doctors in positive or negative situations, both verbally and in writing
• Is able to interpret office financials and reacts accordingly to opportunities
• Continually works to improve supervisory skills, processes, and service
• Demonstrates ability to hold self and others accountable by setting the right expectations and monitoring projected and accomplished goals
• Knowledge of billing and treatment case presentation preferred
• High school diploma or GED; Associates Degree (AA) from a two or four-year college