Front Office Coordinator

DMS DENTAL - Holistic dental wellness center; Coimbatore District; On-site; INR 279,000 - 446,000; Full time

Job summary

DMS Dental - Holistic Dental Wellness Center in Coimbatore invites a Front Office Coordinator to join our on-site team, delivering warm, professional reception and smooth patient flow.

You will manage calls, appointments, records, billing support, and coordination with clinicians, reflecting our holistic approach and commitment to patient-centered care.

Strong communication in English and computer skills are essential for this role.

Qualifications

• Strong customer service and patient-facing skills with a calm, empathetic approach.
• Excellent phone etiquette and professional communication.
• Experience scheduling appointments and managing patient flow.
• Office administration including record-keeping and coordination.
• Reception duties like greeting visitors and check-in/check-out.
• Proficiency with computers; familiarity with practice management software.
• Good organization, time management, and attention to detail.
• Good written and verbal English; local language skills helpful.
• Prior experience in dental/healthcare front office; relevant certifications a plus.

Responsibilities

• Manage reception area and greet patients.
• Handle phone calls, scheduling, confirmations.
• Maintain patient records and coordinate with clinical staff.
• Oversee front office paperwork and billing support.
• Explain basic services and guide patients through registration and payment.
• Collaborate with dental team to ensure efficient operations.

Skills

Customer service

Phone etiquette

Appointment scheduling

Front office administration

Reception duties

Computer proficiency

Organization

English communication

Healthcare front office experience

Tools

Practice management software

Job description

Company Description

DMS Dental - Holistic Dental Wellness Center is dedicated to viewing oral health as a vital part of overall physical, functional, and emotional well-being. With over 15 years of experience and more than one million smiles transformed, the center focuses on preventive, personalized, and comfortable dental care. Combining advanced digital dentistry with compassionate service, DMS Dental provides a full range of treatments including cosmetic and aesthetic dentistry, Invisalign, implants, laser dentistry, root canals, pediatric and preventive care, and family dentistry. Led by Dr. Mohan Subramanian (MDS, Endodontics), the practice has a special focus on smile design and bridal smile makeovers tailored to each individual. The core purpose of DMS Dental is to care for the smile while caring for the person as a whole, promoting healthier smiles and better well-being.

Role Description

The Front Office Coordinator is a full-time, on-site role based at DMS Dental in Coimbatore. This position manages the reception area, welcomes and checks in patients, and ensures a calm, professional, and friendly front office environment that reflects the center's holistic approach. Day-to-day responsibilities include handling phone calls, scheduling and confirming appointments, maintaining patient records, coordinating patient flow with clinical staff, and managing front office paperwork and billing support. The role also involves explaining basic services and procedures, responding to inquiries, and guiding patients through registration and payment processes. The Front Office Coordinator works closely with the dental team to ensure efficient operations and a positive patient experience at every visit.

Qualifications

• Strong customer service and patient-facing skills, including a calm, courteous, and empathetic approach.
• Demonstrated phone etiquette and professional communication skills for handling calls and inquiries.
• Experience with appointment scheduling and managing patient flow in a healthcare or service environment.
• Office administration capabilities, including basic record-keeping, documentation, and coordination tasks.
• Receptionist duties experience, such as greeting visitors, managing a front desk, and handling check-in/check-out procedures.
• Proficiency with computers and practice management or scheduling software; familiarity with dental or medical settings is an advantage.
• Strong organization, time management, and attention to detail, with the ability to handle multiple tasks efficiently.
• Good written and verbal communication skills in English; additional local language skills are beneficial.
• Prior experience in a dental or healthcare front office is preferred; relevant certifications or coursework in administration or customer service are a plus.