Office Associate

Talent Linked Consultancy; Mumbai; Hybrid; INR 223,000 - 335,000; Full time

Job summary

The Office Associate role at Talent Linked Consultancy supports a premium 50,000 sq. ft. co-working centre in Mumbai.

You’ll deliver pantry and hospitality services, prepare meeting rooms, and assist members, visitors, and guests to ensure a clean, welcoming workplace. Responsibilities span office support, facility checks, event setup, vendor coordination, and safety compliance. The position requires strong communication, neat appearance, and readiness to work shifts.

Qualifications

• Minimum HSC (12th Standard) or Graduate preferred.
• 13 years of experience in office support, hospitality services, pantry operations, facility services, front-office support, or customer service.
• Experience in hotels, corporate offices, coworking spaces, business centres, or premium commercial properties preferred.
• Basic understanding of workplace etiquette and customer service.
• Good personal grooming and professional appearance.
• Physically fit to perform operational support duties.
• Honest, dependable, and service-oriented attitude.

Responsibilities

• Prepare and serve tea, coffee, beverages, and refreshments to clients, members, and guests.
• Ensure pantry areas remain clean, hygienic, and well-stocked at all times.
• Monitor and replenish pantry supplies and consumables.
• Assist during client meetings, events, and VIP visits.
• Support hospitality requirements for conferences, workshops, and member events.
• Set up meeting rooms before scheduled meetings.
• Ensure availability of water, stationery, presentation materials, and refreshments.
• Check meeting room cleanliness and readiness throughout the day.
• Assist with room reconfiguration for events and workshops.
• Report any equipment or facility issues immediately.
• Handle internal movement of documents, parcels, and office materials.
• Assist with photocopying, scanning, binding, and filing activities.
• Support inventory management of office supplies and stationery.
• Coordinate courier dispatches and incoming deliveries.
• Assist administrative and facility teams with day-to-day operational tasks.
• Conduct routine inspections of common areas.
• Report maintenance requirements, housekeeping issues, and safety concerns.
• Coordinate with housekeeping staff to ensure cleanliness standards are met.
• Monitor availability of consumables in pantries, washrooms, and common areas.
• Assist the Facility Manager during facility inspections and audits.
• Support reception and front-office teams during peak periods.
• Escort visitors when required and help create a friendly atmosphere.
• Respond promptly to service requests.
• Assist in organizing member events, workshops, and networking sessions.
• Set up event spaces and hospitality arrangements.
• Support vendor coordination during events.
• Ensure smooth execution of workplace activities and functions.
• Follow safety, emergency, and security procedures.
• Maintain cleanliness and hygiene standards.
• Support emergency evacuation procedures if required.
• Report unsafe conditions or incidents immediately.
• Comply with company policies and workplace regulations.

Skills

Customer service

Hospitality

Office support

Communication skills

Shifts flexibility

Education

HSC / Graduate

Job description

Job Overview

The Office Associate is responsible for supporting the smooth day-to-day operations of a premium 50,000 sq. ft. co-working business centre. The role focuses on workplace support, pantry services, meeting room readiness, hospitality assistance, material movement, and general office support activities.

The Office Associate plays a key role in delivering the organisation philosophy by ensuring members, visitors, and guests experience a clean, organized, well-maintained, and hospitality-oriented workplace at all times.

Key Objectives

• Support daily business centre operations.
• Maintain workplace presentation and cleanliness standards.
• Ensure meeting rooms are fully prepared and operational.
• Deliver prompt pantry and hospitality services.
• Assist members, visitors, and guests professionally.
• Support workplace events and member engagement activities.
• Ensure timely movement of materials, documents, and supplies.
• Uphold Omotenashi-inspired service standards.

Key Responsibilities

Pantry & Hospitality Services

• Prepare and serve tea, coffee, beverages, and refreshments to clients, members, and guests.
• Ensure pantry areas remain clean, hygienic, and well-stocked at all times.
• Monitor and replenish pantry supplies and consumables.
• Assist during client meetings, events, and VIP visits.
• Support hospitality requirements for conferences, workshops, and member events.

Meeting Room & Workplace Readiness

• Set up meeting rooms before scheduled meetings.
• Ensure availability of water, stationery, presentation materials, and refreshments.
• Check meeting room cleanliness and readiness throughout the day.
• Assist with room reconfiguration for events and workshops.
• Report any equipment or facility issues immediately.

Office Support Services

• Handle internal movement of documents, parcels, and office materials.
• Assist with photocopying, scanning, binding, and filing activities.
• Support inventory management of office supplies and stationery.
• Coordinate courier dispatches and incoming deliveries.
• Assist administrative and facility teams with day-to-day operational tasks.

Workplace Maintenance Support

• Conduct routine inspections of common areas.
• Report maintenance requirements, housekeeping issues, and safety concerns.
• Coordinate with housekeeping staff to ensure workplace cleanliness standards are maintained.
• Monitor availability of consumables in pantries, washrooms, and common areas.
• Assist the Facility Manager during facility inspections and audits.

Client & Visitor Assistance

• Support reception and front-office teams during peak periods.
• Assist visitors and members with directions and workplace information.
• Escort visitors when required.
• Help create a friendly, welcoming atmosphere for all occupants and guests.
• Respond promptly and courteously to service requests.

Event & Community Support

• Assist in organizing member events, workshops, and networking sessions.
• Set up event spaces and hospitality arrangements.
• Support vendor coordination during events.
• Ensure smooth execution of workplace activities and functions.

Health, Safety & Compliance

• Follow all safety, emergency, and security procedures.
• Maintain cleanliness and hygiene standards.
• Support emergency evacuation procedures if required.
• Report unsafe conditions or incidents immediately.
• Comply with company policies and workplace regulations.

Required Experience and Qualifications

• Minimum HSC (12th Standard) or Graduate preferred.
• 13 years of experience in office support, hospitality services, pantry operations, facility services, front-office support, or customer service.
• Experience in hotels, corporate offices, coworking spaces, business centres, or premium commercial properties preferred.
• Basic understanding of workplace etiquette and customer service.
• Good personal grooming and professional appearance.
• Physically fit to perform operational support duties.
• Honest, dependable, and service-oriented attitude.

Language Requirements

• Basic to good communication skills in English, Hindi, and Marathi.
• Ability to understand and assist clients and visitors professionally.

Preferred Skills and Qualifications

• Experience in premium hospitality or business centre environments.
• Pantry and meeting room service experience.
• Understanding of professional workplace behaviour.
• Good interpersonal skills and positive attitude.
• Ability to work in shifts and during special events when required.
• Customer-focused mindset.
• Strong attention to cleanliness and presentation standards

Key Performance Indicators (KPIs)

• Meeting Room Readiness Score 98%
• Service Request Response Time 95%
• Pantry Hygiene Audit Score 95%
• Workplace Presentation Standards 95%
• Timely Completion of Assigned Tasks 95%
• Client/Member Service Feedback 90%
• Zero Safety Violations