Visitor & Material Management (VMM) Associate

Kizuna Property Services LLP; Mumbai; Presencial; INR 300.000 - 450.000; Jornada completa

Descripción de la vacante

Kizuna Property Services LLP in Mumbai seeks a VMM Associate to manage visitor access, material movements, and front-line security within a premium co-working centre. This role blends security vigilance with hospitality, serving guests while upholding safety protocols and client confidentiality.

You will oversee visitor registration, access control, and workplace experience tasks, coordinate with reception, and support emergency procedures.

Formación

• 2–5 years in workplace security, visitor management, hospitality security, customer service, facility operations, or corporate security environments.
• Experience in premium commercial properties, co-working spaces, hotels, business centres, airports, or corporate offices preferred.
• Basic understanding of security procedures and access control systems.
• Strong observational and situational awareness skills.
• Professional grooming and customer-facing communication skills.
• Physically fit and capable of managing operational duties.

Responsabilidades

• Welcome and assist visitors, guests, vendors, and business partners professionally and courteously.
• Manage visitor registration and verification through visitor management systems.
• Verify appointments and host approvals before granting access.
• Issue and collect visitor passes and access credentials.
• Maintain accurate visitor logs and records.
• Escort visitors when required by workplace protocols.
• Support the Reception and Workplace Experience teams during peak visitor periods.
• Monitor inward and outward movement of materials, equipment, parcels, and assets.
• Verify material gate passes, delivery challans, invoices, and authorization documents.
• Ensure proper approvals are obtained before removal of company or client assets.
• Coordinate with tenants, vendors, and facility teams regarding material movement.
• Maintain material movement registers and audit records.
• Report unauthorized material movement or suspicious activities immediately.
• Monitor access control procedures and workplace entry points.
• Verify identification credentials of vendors, contractors, and service personnel.
• Conduct periodic patrols of common areas and facilities.
• Monitor compliance with building and facility access policies.
• Support implementation of security procedures and protocols.
• Assist in crowd management during events and special functions.
• Deliver a welcoming first impression while ensuring compliance with security requirements.
• Assist members and visitors with directions and workplace information.
• Support VIP visits, corporate client visits, and special events.
• Respond promptly to member and visitor requests.
• Maintain a professional appearance and high standards of conduct at all times.
• Support emergency evacuation procedures and mock drills.
• Identify and report potential safety hazards.
• Respond appropriately to incidents, emergencies, and security concerns.
• Assist emergency services and building management when required.
• Maintain incident reports and escalation records.
• Monitor workplace activities and report unusual observations.
• Coordinate with building security and facility management teams.
• Maintain awareness of workplace occupancy and visitor activity.
• Assist in investigation and documentation of incidents when required.
• Maintain visitor, contractor, and material movement records.
• Ensure adherence to workplace security policies.
• Complete daily operational reports and shift logs.
• Support facility audits and compliance inspections.
• Maintain confidentiality of client and workplace information.

Conocimientos

Visitor management

Hospitality security

Customer service

Facility operations

Security procedures

Access control

Situational awareness

Communication skills

Grooming

Educación

HSC/12th standard

Graduate preferred

Herramientas

Visitor Management System (VMS)

CCTV basics

Incident reporting tools

Descripción del empleo

Responsible for managing visitor access, material movement, workplace security protocols, and front-line operational support within a premium 50,000 sq. ft. co-working business centre. More than a traditional security role, the VMM Associate is the first line of workplace assurance and hospitality — balancing security vigilance with a welcoming, service-oriented approach in the spirit of Kizuna and Omotenashi.

Key objectives

• Maintain a safe, secure, and welcoming workplace environment.
• Ensure efficient visitor registration and access management.
• Monitor all inward and outward movement of materials.
• Enforce workplace security and compliance procedures.
• Deliver a professional and hospitality-oriented visitor experience.
• Support emergency preparedness and incident response.
• Protect client assets, property, and workplace infrastructure.
• Contribute to an exceptional workplace experience through proactive assistance.

Key responsibilities — Visitor Management

• Welcome and assist visitors, guests, vendors, and business partners professionally and courteously.
• Manage visitor registration and verification through visitor management systems.
• Verify appointments and host approvals before granting access.
• Issue and collect visitor passes and access credentials.
• Maintain accurate visitor logs and records.
• Escort visitors when required by workplace protocols.
• Support the Reception and Workplace Experience teams during peak visitor periods.

Key responsibilities — Material Management

• Monitor and record all inward and outward movement of materials, equipment, parcels, and assets.
• Verify material gate passes, delivery challans, invoices, and authorization documents.
• Ensure proper approvals are obtained before removal of company or client assets.
• Coordinate with tenants, vendors, and facility teams regarding material movement.
• Maintain material movement registers and audit records.
• Report unauthorized material movement or suspicious activities immediately.

Key responsibilities — Access Control & Security Operations

• Monitor access control procedures and workplace entry points.
• Verify identification credentials of vendors, contractors, and service personnel.
• Conduct periodic patrols of common areas and facilities.
• Monitor compliance with building and facility access policies.
• Support implementation of security procedures and protocols.
• Assist in crowd management during events and special functions.

Key responsibilities — Workplace Experience & Client Support

• Deliver a welcoming first impression while ensuring compliance with security requirements.
• Assist members and visitors with directions and workplace information.
• Support VIP visits, corporate client visits, and special events.
• Respond promptly to member and visitor requests.
• Maintain a professional appearance and high standards of conduct at all times.

Key responsibilities — Safety & Emergency Response

• Support emergency evacuation procedures and mock drills.
• Identify and report potential safety hazards.
• Respond appropriately to incidents, emergencies, and security concerns.
• Assist emergency services and building management when required.
• Maintain incident reports and escalation records.

Key responsibilities — Surveillance & Monitoring

• Monitor workplace activities and report unusual observations.
• Coordinate with building security and facility management teams.
• Maintain awareness of workplace occupancy and visitor activity.
• Assist in investigation and documentation of incidents when required.

Key responsibilities — Compliance & Documentation

• Maintain visitor, contractor, and material movement records.
• Ensure adherence to workplace security policies.
• Complete daily operational reports and shift logs.
• Support facility audits and compliance inspections.
• Maintain confidentiality of client and workplace information.

Required experience and qualifications

• Minimum HSC (12th Standard); Graduate preferred.
• 2–5 years in workplace security, visitor management, hospitality security, customer service, facility operations, or corporate security environments.
• Experience in premium commercial properties, co-working spaces, hotels, business centres, airports, or corporate offices preferred.
• Basic understanding of security procedures and access control systems.
• Strong observational and situational awareness skills.
• Professional grooming and customer-facing communication skills.
• Physically fit and capable of managing operational duties.

Language requirements

• Good communication skills in English, Hindi, and Marathi.
• Ability to communicate confidently with corporate clients, visitors, and service providers.

Preferred skills and qualifications

• Experience with visitor management systems (VMS).
• Experience in hospitality security or concierge security roles.
• Knowledge of access control and CCTV systems.
• Basic incident reporting and documentation skills.
• Customer-service orientation with a professional demeanor.
• Fire and safety awareness certifications will be an advantage.
• First-aid certification preferred.

Key performance indicators

• Visitor Registration Compliance ≥ 99%
• Material Movement Documentation Accuracy ≥ 99%
• Zero Unauthorized Access Incidents
• Visitor Satisfaction Score ≥ 90%
• Incident Reporting Compliance ≥ 100%
• Access Control Compliance ≥ 98%
• Emergency Response Readiness Score ≥ 95%
• Workplace Security Audit Score ≥ 95%

Location: Bandra Kurla Complex, Mumbai. Employment type: full-time, on-site.