Office Administrator & Customer Support

Italiancrest; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Annual performance-based appraisal

Job summary

Italian Crest in Bengaluru is seeking a proactive Office Administrator to manage B2B and B2C inquiries via phone, WhatsApp, Instagram, and Facebook. You will respond timely, share product photos and videos, and coordinate order processing, dispatch updates, and issue resolution.

This full-time role requires a friendly, organized individual capable of maintaining records, following up with customers, and supporting internal teams.

Qualifications

• Strong communication and greeting skills for customer inquiries.
• Basic understanding of WhatsApp Business and social channels.
• Willingness to work in a full-time office environment.

Responsibilities

• Handle inquiries via phone, WhatsApp, Instagram and Facebook.
• Respond to customer queries in a timely and professional manner.
• Create and share product photos and videos with product details.
• Follow up with customers and coordinate internal order processing and dispatch updates.
• Maintain records of inquiries and customer interactions.

Skills

Call handling

WhatsApp

Customer service

Education

Bachelor's degree

Diploma

Tools

WhatsApp Business

Job description

Handle all B2B and B2C inquiries via phone calls, WhatsApp, Instagram, and Facebook.

Respond to customer queries in a timely and professional manner.

Create & Share product photos & videos with product details with the customers.

Follow up with customers.

Coordinate internally for order processing, dispatch updates, and issue resolution.

Maintain records of inquiries and customer interactions.

2. Office Administration

Handle Office Administration and Operations

Requirements

Required Skills

Comfortable handling calls and basic understanding of WhatsApp Business.

Eligibility Requirements

• Gender: Female candidates only.
• Experience: Freshers or Experienced
• Education: Bachelor's degree or Diploma.

Working Hours & Job Location

• - Full-time position with working hours from 10:30 am to 6:30 pm, Monday to Saturday.

About Italian Crest:

Italian Crest is a leading name in the fashion industry, known for providing premium men’s suits tailored to perfection for weddings, corporate events, and formal occasions. With a vision to set trends and create lasting impressions, we cater to a high-end clientele while upholding the values of craftsmanship, luxury, and style. As we expand our operations and aim to create a legacy brand, we are excited to open new opportunities for ambitious professionals.

Why Join Italian Crest?

At Italian Crest, we value creativity, leadership, and personal growth.

• - Career Growth: Fast-tracked opportunities for leadership roles, promotions, and career development.
• - Work-Life Balance: We ensure a healthy work environment that fosters innovation and collaboration.
• - Exclusive Benefits: Competitive salary packages with yearly performance based appraisals.