OEM Sales Support Manager

TotalEnergies; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TotalEnergies in Mumbai is seeking an OEM Sales Support Manager to coordinate OEM stock status, follow up deliveries, and share required documentation with Sales teams and customers. You will consolidate customer complaints, drive action plans, and act as the main liaison among KAMs, production, planning and logistics to ensure stock availability and timely delivery.

The role emphasizes operational ownership, coordination across departments, and strengthening commercial support to enhance

Qualifications

• Experience in OEM sales support and cross-functional coordination.
• Ability to coordinate with multiple teams (sales, logistics, production).
• Familiarity with SAP for price expiry tracking and order processing.

Responsibilities

• Coordinate with supply chain for OEM stock status and on-time deliveries.
• Share documentation to Sales teams and Customers (CoA, MSDS, etc.).
• Consolidate customer complaints and drive action plans with relevant departments.
• Act as single point of contact for KAMs for stock coordination and forecast-based production planning.
• Escalate delivery queries to depot and logistics teams after customer operations.
• Track and report delivery performance, stock availability and pricing accuracy.

Skills

Coordination

Operations ownership

Customer satisfaction

Supply chain coordination

Tools

SAP

Job description

Role & responsibilities

Compliance & Conduct

• Adhere strictly to company HSE policy and code of conduct in daily work.

Customer Demands, Orders and Delivery Processes

• Coordinate with supply chain dept for OEM stock status.
• Follow up on on-time deliveries.
• Share relevant documentation to Sales teams and Customers (CoA, MSDS, etc.).
• Handle and consolidate customer complaints, obtaining action plans from relevant departments.

Supply & Operation coordination

• Sales Order demand coordination, follow-up with Sales, customers and Supply chain;
• Focus on the Products and Raw Materials Shortages taskforce, follow-up and reporting to Management until resolution
• Coordinate with customer operations team for order processing.
• BTST orders such as Hero where in orders are downloaded from OEM portal
• Single point of contact for all KAMs for stock coordination, based on the forecast coordinate with production, planning & logistics team to ensure stock availability.
• First escalation point (after customer operation) for queries on delivery coordinating with depot, customer operations & logistics team.

Pricing and Profitability

• OEM Pricing tracking, Monitor PO, PVC & billing price.
• Regular report sharing with the sales team and monitoring the expiry of prices in SAP to reinitiate the price updation.
• Implement Sales policy and strengthen the credit control procedure.

Customer payments and accounts follow-up

• Regular sharing of open item statement to KAMs.
• Regular reminders to customers on payment due dates.
• Initiation of CN/DNs in workflow based on the agreed price .Reconciliation of accounts and address short payment issues.(recovery/CN)

Customers Reporting

• Track and publish daily updates on sales volume vs forecast for the month to KAMs

Sales Data & Performance Analysis

• Coordinate with cross-functional teams to ensure accurate and timely delivery of sales-related data reports, including structure and content.
• Conduct targeted analyses of key performance metrics such as delivery follow-up, stock availability, order and pricing accuracy, overdue payment coordination, complaint closure and reporting timeliness.

Administration and Coordination

• Help VP-AO OEM to manage customer contracts.

Preferred candidate profile

The OEM Sales support Manager, the key purposes and responsibilities are centered around coordination and operational ownership, operational efficiency, and customer satisfaction within the OEM segment. This role bridges OEM customer-facing service excellence with internal coordination, digital transformation, and commercial support to enhance customer satisfaction and operational efficiency.