OCM Consultant- Transformation Consulting

Cognizant; Telangana; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Cognizant is seeking an OCM Consultant to lead organizational change efforts in large-scale ERP and other transformation initiatives in India. You will work with Change Management Lead, project teams, and sponsors to define scope and develop change strategies to support adoption of changes.

The role requires expertise in change management principles, proven stakeholder engagement, and strong communication skills to craft and deliver engagement activities across geographies.

Qualifications

• Experience and knowledge of change management principles, methodologies, and tools.
• Bachelor’s degree required; MBA or related advanced degree preferred.
• Experience implementing change management plans utilizing multiple communication tools and techniques.

Responsibilities

• Collaborate with Change Management Lead, Project Leads and Project Sponsors to determine change management scope and effort.
• Apply Organization Change Management (OCM) framework, methodology and tools to create a change strategy to support adoption of the changes.
• Conduct Change Impact Assessment (CIA) to identify key impacts, assess change readiness and identify key stakeholders.
• Document all impacts of process or tool change to determine user support and resistance.
• Develop a Change Management Plan to drive faster adoption and higher utilization of process/system changes.
• Work with the Change Management Lead and Project Leads to ensure that change management activities are incorporated into overall project plan.
• Support the design, development, delivery, and management of all engagement activities, including communications.
• Demonstrate experience in using multiple digital communication channels to engage stakeholders and impacted users across geographies.
• Ensure high quality and timely execution of communication plans and strategies by on time design and development of quality communication collaterals – Mailers/ newsletters/ posters/ flyers etc.
• Support training efforts by managing the development and deployment of training materials using effective training channels.
• Work with key stakeholders to establish and maintain the commitment necessary to address workforce transition challenges that might arise and implement change deliverables.
• Report project level status, metrics, issues, and risks on an ongoing basis to the Executive Leadership.

Skills

Change management

Stakeholder management

Communication skills

Leadership

Adaptability

Interpersonal skills

CCA deployment

Education

Bachelor’s degree

MBA or related advanced degree

Job description

Role – OCM Consultant

Levels- A to SM

Job Description

• Collaborate with Change Management Lead, Project Leads and Project Sponsors to determine change management scope and effort
• Apply Organization Change Management (OCM) framework, methodology and tools to create a change strategy to support adoption of the changes
• Conduct Change Impact Assessment (CIA) to identify key impacts, assess change readiness and identify key stakeholders
• Document all impacts of process or tool change to determine user support and resistance
• Develop a Change Management Plan to drive faster adoption and higher utilization of process/system changes
• Work with the Change Management Lead and Project Leads to ensure that change management activities are incorporated into overall project plan
• Support the design, development, delivery, and management of all engagement activities, including communications
• Demonstrate experience in using multiple digital communication channels to engage stakeholders and impacted users across geographies
• Ensure high quality and timely execution of communication plans and strategies by on time design and development of quality communication collaterals – Mailers/ newsletters/ posters/ flyers etc.
• Support training efforts by managing the development and deployment of training materials using effective training channels
• Work with key stakeholders to establish and maintain the commitment necessary to address workforce transition challenges that might arise and implement change deliverables
• Report project level status, metrics, issues, and risks on an ongoing basis to the Executive Leadership

Skills Required

• Experience and knowledge of change management principles, methodologies, and tools
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Ability to quickly assimilate and apply new concepts, business models, etc.
• Ability to establish and maintain strong relationships
• Flexible and adaptable; able to work in ambiguous situations
• Excellent business, communications, and interpersonal skills
• Experience in CCA deployment (optional)

Experience

• 3 to 20 years of work experience (depending on level) at a Tier-1 consulting firm or in a corporate communications department
• Bachelor’s degree required. MBA or advanced degree in related specialization area preferred
• Experience implementing change management plans utilizing multiple communication tools and techniques

Preferred

• Organization Change Management experience in one end-to-end ERP implementation program