Ocean Customer Experience Specialist

A.P. Moller - Maersk; Pune District; On-site; INR 300,000 - 480,000; Full time

Job summary

Maersk in India seeks a Customer Service professional with 2+ years in Shipping/Logistics to support customer interactions, onboarding, and relationship management. You will handle both voice and non-voice processes, requiring strong communication and Excel proficiency.

The role operates on a fixed evening shift from 11:00 am to 8:00 pm, offering growth in a global logistics leader. Join a diverse team at Maersk, contributing to customer success and operational excellence in a dynamic,

Qualifications

• Graduate with at least 2 years of experience in Customer Service within Shipping/Logistics.
• Comfortable working for voice and non-voice processes.
• Shift timings 11:00 am – 8:00 pm.
• Excellent written and spoken communication skills.
• Good knowledge of Excel.

Responsibilities

• Manage customer channels and ensure timely handling of inquiries.
• Perform case management and maintain accurate records.
• Oversee onboarding and relationship management with customers.
• Handle contract and dispute management as needed.
• Support operations with delegated administrative tasks.

Skills

Customer service

Communication skills

Excel

Education

Graduate degree

Tools

MS Excel

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

You will be responsible for:

Customer Experience: Includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• and more.

Administrative stream: Includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.

A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to elevate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

We are looking for:

• Any Graduate with at-least 2 yrs of experience in Customer Service in Shipping/Logistics industry.
• Should be comfortable working for Voice and non-voice process.
• Shift timings - 11:00 am - 8:00 pm
• Should possess excellent communication skills - written & oral.
• Good knowledge on Excel skills.

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].