Ocean Customer Experience Specialist - German Language

A.P. Moller - Maersk; Airoli; Sur place; INR 400 000 - 700 000; Plein temps

Avantages offerts par ce poste

Impact on global operations

Growth opportunities

Innovation mindset

Global exposure

Résumé du poste

Maersk is seeking a capable professional to support customer experience and operations within our global logistics framework. The role emphasizes delivering high quality service to onboarded customers, managing channels, cases, onboarding, and relationship management, while handling contracts and disputes under defined processes.

Candidates should hold any graduate degree with at least 2 years of experience, demonstrate excellent written and spoken communication, be proficient in MS Office, and

Qualifications

• Excellent oral and written communication skills (mandatory).
• German language expert with minimum B2 level certification (mandatory).
• Good MS Office skills and familiarity with standard software.
• Graduate with minimum 2 years of experience (as per job description).

Responsabilités

• Support customer experience by providing services to customers once onboarded in Maersk environment.
• Handle customer channel management, case management, onboarding and relationship management.
• Assist with contract and dispute management and related administrative tasks at operation level.

Connaissances

Excellent communication

German language (B2)

MS Office

Formation

Any Graduate

Description du poste

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

You will be responsible for:

• Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management and more

Administrative tasks which includes primarily supporting others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

Working independently and applying standards, yet can also make departures from established processes to resolve problems at the top of career stream

Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision. Having skills developed through job-related training and on-the-job experience within a specific job discipline.

Having knowledge of standardized work routines and methods, general facts and information but may need to escape non-routine problems to a more experienced colleague or supervisor.

This job requires limited job and business knowledge at the time of hiring.

We are looking for:

• Any Graduate with minimum 2 years of experience.
• Excellent oral and written communication skills (mandatory)
• German Language Expert with minimum B2 Level certification (mandatory)
• Good at MS Office skills
• The desired candidate should be comfortable working in European shift

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].