Ocean Customer Experience Specialist

A.P. Moller - Maersk; Navi Mumbai; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Global exposure

Diversity & inclusion

Professional growth

Job summary

Maersk in Navi Mumbai is hiring for a Customer Experience role dedicated to supporting customers once they are onboarded in the Maersk environment. Activities include case management, email and chat processing, onboarding, and relationship management across geographies.

Afternoon shifts run 1:30pm to 10:30pm, with opportunities for professional growth, exposure to global operations, and collaboration across teams in a diverse, inclusive workplace that values continuous improvement and customer

Job description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Job Description

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Email & Chat process
• Customer onboarding and relationship management
• Contract and dispute management
• and more.

Afternoon Shifts: 1:30pm to 10:30pm

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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