Ocean Customer Experience Specialist

Maersk Line Limited; Pune District; On-site; INR 330,000 - 520,000; Full time

Job summary

Maersk in Pune is seeking a Customer Service professional with at least 2 years of experience in the shipping/logistics sector to handle customer interactions across voice and non-voice channels. The role emphasizes onboarding, relationship management, and efficient case handling.

Excellent written and spoken communication, plus solid Excel skills, are required. The position involves shift coverage from 11:00 am to 8:00 pm, based in Pune, reflecting Maersk’s global operations and

Qualifications

• Friendly, professional communication required for both written and spoken channels.
• Experience in customer service within shipping/logistics environment.
• Proficient in Excel for data handling and reporting.

Responsibilities

• Manage customer interactions across channels and ensure timely responses.
• Handle case management, onboarding, and relationship management.
• Assist with contract and dispute handling and general customer operations.

Skills

Communication skills

Customer service

Shipping/Logistics knowledge

Education

Any Graduate

Tools

Excel

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

You will be responsible for:

Customer Experience: Includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.
Administrative stream: Includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalat non-routine problems to a more experienced colleague or supervisor.
The job requires limited job and business knowledge at the time of hiring.

We are looking for:

• Any Graduate with at-least 2 yrs of experience in Customer Service in Shipping/Logistics industry.
• Should be comfortable working for Voice and non-voice process.
• Shift timings - 11:00 am - 8:00 pm
• Should possess excellent communication skills - written & oral.
• Good knowledge on Excel skills.

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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