Ocean Customer Experience Specialist - German Language

Maersk Mexico; Airoli; On-site; INR 450,000 - 750,000; Full time

Job summary

Maersk in India seeks a graduate with 2 years experience to handle customer experience tasks including onboarding, case management, and relationship management in a European shift.

Candidates must be fluent in German (B2) with strong written and spoken English, good MS Office skills, and a readiness to work across global operations in a diverse team.

Qualifications

• Must have 2+ years of experience after graduation.
• Fluent German language with B2 level certification is mandatory.
• Excellent oral and written communication skills in English.

Responsibilities

• Manage customer experience activities for onboarded clients in Maersk systems.
• Handle case management, onboarding and relationship management, and contract/dispute guidance.
• Support administrative tasks and collaborate with cross-functional teams to resolve issues.
• Operate in a European shift and maintain high service standards.

Skills

German language (B2)

Excellent communication

Education

Any Graduate

Tools

MS Office

Job description

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible-setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

You will be responsible for:

• Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):Customer channel managementCase ManagementCustomer onboarding and relationship managementContract and dispute management and more
• Administrative tasks which includes primarily supporting others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
• Working independently and applying standards, yet can also make departures from established processes to resolve problems at the top of career stream
• Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision. Having skills developed through job-related training and on-the-job experience within a specific job discipline.
• Having knowledge of standardized work routines and methods, general facts and information but may need to elevate non-routine problems to a more experienced colleague or supervisor.
• This job requires limited job and business knowledge at the time of hiring.

We are looking for:

• Any Graduate with minimum 2 years of experience.
• Excellent oral and written communication skills (mandatory)
• German Language Expert with minimum B2 Level certification (mandatory)
• Good at MS Office skills
• The desired candidate should be comfortable working in European shift

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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