Customer Experience Consultant

A.P. Moller - Maersk; Mumbai; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Global exposure

Growth opportunities

Work-life balance

Innovative team

Job summary

Maersk is seeking a customer service professional to support onboarding, channel management and relationship activities within our global logistics network. The role emphasizes high-quality communication, case handling and dispute resolution to ensure smooth operations for customers.

The candidate should have at least 2 years in customer service (voice) within shipping & logistics and demonstrate clear presentation and interpersonal skills in a dynamic corporate environment.

Qualifications

• Qualification - Any Graduate
• Atleast 2 years of experience in Customer Service (voice process) in Shipping & Logistics industry.
• Should have good communication and presentation skills.

Responsibilities

• Manage customer channels and case handling.
• Onboard customers and manage relationships.
• Handle contracts and disputes and related processes.
• Support administrative tasks to assist operations.

Skills

Customer service

Communication skills

Presentation skills

Education

Any Graduate

Job description

Job Description:

APM Terminals

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

You will be responsible for:

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.

A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to elevate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

We are looking for:

• Qualification - Any Graduate
• Atleast 2 years of experience in Customer Service (voice process) in Shipping & Logistics industry.
• Should have good communication and presentation skills.

What we offer:

• Impact: Your work will directly contribute to the success of our global operations.
• Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
• Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
• Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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