OCC TSMO IT Operations Analyst I

Sabre; Bengaluru; Hybrid; INR 600,000 - 800,000; Full time

Job summary

Sabre's OCC team is seeking an IT Operations Analyst I to provide tier 2 support for non-production environments, ensuring incident resolution and smooth testing cycles. You will coordinate with development, testing, and training environments, and engage with 3rd party vendors as needed.

You will monitor incidents, change requests, and JIRA queues, contribute to on-call rotations, and help drive improvements to non-production systems within a fast-paced travel tech ecosystem.

Qualifications

• Bachelor’s degree or equivalent with 1–2 years of experience.
• Experience supporting non-production environments (dev/test/training).
• Familiarity with incident management and change processes.

Responsibilities

• Provide 2nd level support for non-production environments.
• Coordinate testing with development and testing teams.
• Engage with 3rd party vendors for services.
• Manage incident status reporting and escalations.
• Monitor changes, incidents, and JIRA queues.

Skills

Second level support

Incident management

Communication

On-call coordination

Education

Bachelor's degree or equivalent

Tools

JIRA

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Information Technology General

Team Description

The Operations Control Center (OCC) team plays a key role in the operational support of Sabre s infrastructure and cutting-edge technology platforms that support over 85, 000 transactions per second. OCC is the first responder for all Sabre platforms worldwide that monitor and mitigate potential impacts before they become an issue. The role of Test Systems Management Operations IT Operations Analyst I will serve as 2nd level support for non-production environments.

Role and Responsibilities:

Provide first and second level support for business units using test systems which include development, testing, and training environments. Responsibilities involve the following for all non-production environments and systems used for testing:

• Communicate with the users and system owners on incidents and significant impacts.
• Manage and coordinate customer testing with the support of the Customer Activity calendar.
• Coordinate with 3rd party vendors such as DXC which provide specific products and/or services.
• Manage status reporting and escalations for significant incidents or impacting events.
• Engage technical resources to resolve incidents when systems are impacted by performance, application or other environmental issues
• Manage Certification Change Advisory board meetings and weekly unsuccessful change calls
• Provide standard change review and approvals for non-production change requests
• Monitor emails, change, incidents and JIRA ticket queues sent to the TSMO inbox/queues
• Coordinate incidents across functional and operational teams
• Identify incidents are documented by the responsible teams with resolutions
• Key contributor and/or lead for TSMO initiated projects or projects that support enhancements to the non-production systems
• Provide weekday and weekend oncall support as required, including support for urgent issue/incident requests and direct support for TPF engagements

Education Requirements:

• Bachelors degree or equivalent 1-2 years of experience

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