Product Training Specialist II

4026 Sabre Travel Technologies; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Sabre Travel Technologies in Bengaluru seeks a full‑time instructor to conduct technical training across Sabre products. You will prepare lesson plans from engineering and product docs, deliver classroom and lab sessions, and create assessments.

Collaboration with engineering and product teams ensures current content aligned with product features. You will mentor learners, update curricula regularly, and cover customer service topics through multiple delivery methods, including webinars and LMS

Qualifications

• Minimum High School diploma or university student/graduate.
• Technical experience is strongly desired.
• Proficient English (spoken and written) with additional languages a plus.

Responsibilities

• Deliver technical training courses for multiple Sabre products.
• Develop content from engineering docs and product specs for course materials.
• Create lesson plans, assessments, and materials for LMS.
• Instruct participants in classroom and lab sessions and evaluate performance.
• Maintain up-to-date curricula in collaboration with product teams.

Skills

English proficiency

Multitasking

Analytical skills

Troubleshooting

Customer service

Pedagogy

Education

High School diploma

University student or graduate

Tools

ITIL

XML

SQL

API

Salesforce CRM

Sabre travel systems

Galileo

Amadeus

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Team Description

The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role and Responsibilities

As a full-time instructor, the trainer conducts technical training courses in the use / management of complex situations for multiple products. Interacts with stakeholders, customers, and functional organizations to develop specifications for content of courses. Prepares lesson plans, from engineering documentation, field service requirements or software documentation. Works with engineering, technical support and manufacturing to ensure that course material reflects current product features. Instruct participants in both classroom lectures and laboratory sessions. Follows up determining applicability of course material. Might generate / develop/ edit virtual material to be assigned through LMS. Generate supporting materials like quizzes, assessments, PTTs, and evaluate students’ performance for the designated period of time post training. Aligns with Product Delivery Analysts regarding content to perform periodical agenda content maintenance and updated documentation maintaining curricula fully up to date. Covering areas of: Customer service including communication via telephone, email, chat or through other social media platforms. maintaining positive customer relations with clients/customers. Ensures delivery of overall company and support teams' objectives Conduct technical training courses both, as part of onboarding process for new employees, product & procedure adjustments and potentially customers if needed. Interacts with customer and functional organizations to develop specifications for content of courses through different delivery methods. Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines: product support specialist product support analyst technical support on product & functionalities customer service customer training sales support

Qualifications and Education Requirements

Minimum High School diploma, University student or graduate. Technical experience strongly desired Demonstrates good time management and priority setting skills. Demonstrates effective teamwork skills. Demonstrates ability to work under pressure, handling complexity, and modifications on the fly. Proficient English written and oral, and additional language communication skills are a plus. Must be well organized, able to multi-task and work in all areas as needed. Proven analytical and troubleshooting skills Excellent customer service skills and pedagogy experience /ability. Travel Industry background is desired. (Airline background is a plus. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) ITIL/ XML/ SQL/ API Programming Experience using Salesforce CRM tool is desired.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals.

EEO IS THE LAW

Technical Assistance For technical assistance with this career site, send an email to [e-mail]. Note: Resumes/CVs are not accepted via email.