IT Operations Analyst I

Sabre; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Sabre Operations Control Center (OCC) seeks an Analyst to support Sabre’s infrastructure and platforms, handling incident triage, monitoring and 24/7 operations. You will work with Service Reliability engineers and peers to apply ITIL processes and ensure stability across Sabre’s global systems.

The role emphasizes communication skills, knowledge of command centers, and experience with monitoring tools, enabling prompt incident response and adherence to documented procedures.

Qualifications

• 1–2 years of related experience in Command Center or NOC environments.
• Fundamental understanding of Service Desk, Command Center or Network Operations.
• Experience with monitoring tools such as Splunk, Zabbix, AppDynamics or Google Console.

Responsibilities

• Apply and follow Sabre ITIL processes.
• Support operational stability of Sabre applications and infrastructure.
• Initiate calls for technical incidents and drive resolution.
• Triage incidents and service requests using knowledge bases.
• Respond to incident alerts promptly.
• Follow documented work instructions and predefined procedures.
• Adhere to directives and organizational policies.
• Operate shifts to support a 24/7 environment.

Skills

Communication skills

NOC/Command Center experience

Written communication

Education

Bachelor’s degree or equivalent

Tools

Splunk

Zabbix

AppDynamics

Google Console

Job description

Responsibilities

The Operations Control Center (OCC) team plays a key role in the operational support of Sabre’s infrastructure and cutting-edge technology platforms that support over 85,000 transactions per second. OCC is the first responder for all Sabre platforms worldwide that monitor and mitigate potential impacts before they become an issue. The role of the analyst will perform the following through knowledge base driven actions, on the job training and in-depth cross-training with fellow OCC peers and Sabre’s own Service Reliability engineers that will provide the following:

• Apply and follow Sabre ITIL processes.
• Support operational stability of Sabre applications and infrastructure.
• Initiate calls for technical incidents supporting through resolution.
• Support triage of incidents and service requests driven by supported knowledge bases.
• Respond to incident alerts in a timely manner.
• Support day-to-day activities following documented work instructions using pre-defined process, procedures and operational tasks.
• Adhere to operational directives and comply with organizational policies.
• Operate shifts that support a 24/7 environment.

Experience

Demonstrate understanding of the following:

• Minimum 1-2 years related experience in Command Center or NOC environments
• Fundamental understanding of Service Desk, Command Center or Network Operations environments.
• Monitoring tools. (ex: Splunk, Zabbix, AppD, Google Console)
• A firm foundation in written and verbal communication skills.

EDUCATION:

Bachelor’s degree or equivalent work experience.